Desktop Support Engineer

Client Technologies Technician – Advanced will manage and support an enterprise Microsoft Endpoint Configuration Management (MECM) environment for onsite operations in Columbia, SC.

Responsibilities

• Manage the MECM environment according to Microsoft best practices and agency IT policies
• Package and deploy software to Windows endpoints using MECM, Bare Metal deployment, and Software Center
• Deploy Windows operating systems, Microsoft Office applications, agency software, and related updates
• Coordinate hardware and software patch deployment across servers, desktops, laptops, tablets, and supporting hardware accessories
• Coordinate software upgrades to support vendor lifecycle compliance and keep systems supported
• Monitor and implement monthly patches from Microsoft, Dell, and Recast
• Use MECM and the Dell Client System Inventory Agent to support patch management
• Generate reports covering software deployments, installed versions, and patch compliance across the SCDOT environment
• Monitor Microsoft AppLocker settings and logs; recommend configuration improvements for servers and endpoints
• Monitor the Cloud Management Gateway and support endpoint management operations
• Support Microsoft Active Directory, DNS, DHCP scopes, and Sites and Services
• Troubleshoot endpoint configuration and software deployment issues
• Maintain communication with the Desktop Support Manager and IT Systems team regarding deployment requirements and MECM operations
• Attend monthly Endpoint Technician meetings
• Perform additional related duties as assigned

Requirements

• 3+ years experience with Microsoft Endpoint Configuration Management (MECM)
• 3+ years experience packaging and deploying software via MECM, including Bare Metal deployment and Software Center
• 3+ years experience managing hardware and software patches using MECM and the Dell Client System Inventory Agent
• 2+ years Microsoft PowerShell experience
• 1+ year Microsoft Active Directory experience
• 1+ year Microsoft DNS experience
• 1+ year Microsoft DHCP scopes experience
• 1+ year Microsoft Sites and Services experience
• Associate’s degree or higher

Technologies

• Microsoft Endpoint Configuration Management (MECM)
• PowerShell
• Microsoft Office
• Bare Metal deployment
• Software Center
• Dell Client System Inventory Agent
• Microsoft AppLocker
• Cloud Management Gateway
• Microsoft Active Directory
• DNS
• DHCP
• Sites and Services
• Microsoft Group Policy
• Microsoft Intune
• Recast Server
• Manage Right Click Tools
• Microsoft Cloud Management Gateway

Benefits

• Dental insurance
• Health insurance
• Vision insurance

IMPORTANT Candidate Requirements

• Candidates must be current South Carolina residents; relocation is not permitted
• Position is fully onsite at SCDOT headquarters in Columbia, SC
• Must be available for potential after-hours support and emergencies, including weather-related events
• Interview process: one round, in person; a second interview may be requested
• Interviews are generally scheduled 3–4 days after the closing date, subject to emergency operations

Preferred Qualifications

• Experience with Microsoft AppLocker
• Experience with Microsoft Group Policy
• Experience with Microsoft Intune
• Experience with Microsoft Cloud Management Gateway
• Experience with Recast Server and Manage Right Click Tools

Location: Columbia, SC (onsite) | Job type: contract | Salary: USD 40–45 per hourly | Minimum experience: 3 years | Education: Associate’s degree or higher