Desktop Support Engineer

Provide hands-on desktop and Microsoft-based infrastructure support for end users across CRi’s sites in Chantilly, VA.

Responsibilities

• Deliver tier-1 and tier-2 technical support to end users in person, via phone, email, and remote tools
• Install, configure, and maintain Microsoft Windows 10/11 desktops and laptops
• Support Office 365 applications, Microsoft Teams, and related software
• Manage identity and access using Microsoft Active Directory, Azure AD, and the Microsoft 365 Admin Center
• Troubleshoot VPN, Wi-Fi, and LAN/WAN connectivity for sites and remote workers
• Resolve hardware, software, and peripheral issues including printers, mobile devices, and scanners
• Maintain and document IT assets, configurations, and licenses in coordination with the Information Systems team
• Support onboarding and offboarding activities such as device setup, email provisioning, and security access updates
• Assist with IT projects including network upgrades, server migrations, and Microsoft 365 enhancements
• Act as the first point of contact for staff technical issues, ensuring prompt and professional service
• Educate users on data security, Microsoft 365 collaboration, and safe computing practices
• Provide proactive updates on issue status, timelines, and system outages
• Contribute to a knowledge base of troubleshooting guides and FAQs to reduce recurring issues
• Follow established data security, password, and access control policies
• Ensure endpoint protection and encryption are active and compliant across all systems
• Report and assist with investigation of security incidents or policy violations
• Participate in periodic audits, backups, and disaster recovery exercises
• Stay current on Microsoft technologies, desktop solutions, and cybersecurity trends
• Recommend process and tool improvements to improve stability, user experience, and efficiency
• Support standardization, automation, and modernization initiatives for CRi’s IT environment

Requirements

• Associate or Bachelor’s degree in Computer Science, Information Systems, or related field (equivalent education and work experience may be considered)
• 3+ years of desktop or technical support experience in a Microsoft-centric environment
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking (TCP/IP, DNS, DHCP)
• Experience with hardware troubleshooting, imaging, and deployment
• Strong problem-solving, patience, and communication skills
• Ability to lift up to 50 lbs and travel occasionally between CRi sites

Technologies

• Microsoft Windows 10/11
• Microsoft Office 365, Microsoft Teams, Microsoft 365
• Microsoft Active Directory, Azure AD, Microsoft 365 Admin Center
• VPN, Wi-Fi, LAN/WAN
• TCP/IP, DNS, DHCP
• PowerShell, Group Policy, SharePoint
• Firewalls, VoIP
• MCP, MCSA, MD-102: Endpoint Administrator

Preferred Skills

• PowerShell scripting, Group Policy management, and SharePoint administration experience
• Familiarity with VPNs, firewalls, and VoIP systems
• Microsoft certifications (MCP, MCSA, or MD-102: Endpoint Administrator) preferred

Physical Demands

• Extended periods of sitting
• Extensive computer use
• Lifting heavy objects up to 50 pounds

Working Environment

• Corporate headquarters and various programs and other locations across CRi service areas
• Onsite in Chantilly, VA

Salary: USD 60,000 - 65,000 per year