Desktop Support Analyst

Gulfstream Aerospace Corporation is seeking a Desktop Support Analyst to deliver timely, professional technical assistance for installed products and applications, with an emphasis on on-site executive support. This entry-level role supports C-suite executives and their support staff through installation, troubleshooting, utilization guidance, and training for customer teams, while maintaining customer satisfaction through clear, non-technical communication.

Based in Savannah, GA (onsite), the Desktop Support Analyst will work within established service delivery guidelines and provide support across Windows endpoints and Microsoft-based productivity and management tools.

Key Responsibilities

• Provide technical support and guidance for software installation, utilization, and troubleshooting to help ensure successful implementation.
• Assess the customer technical environment and explain complex issues in a non-technical way to maintain satisfaction.
• Observe and report on support activities used for customers, and contribute ideas, input, and innovation during development processes.
• Support executive management and designated VIPs, and provide training to customer staff.
• Perform other duties as assigned.

Required Qualifications

• Ability to provide technical support service delivery within established guidelines.
• Desktop/Windows/PC expertise.
• Problem solving and customer-facing skills.
• Deep understanding of the ITIL Incident Management Process.
• Excellent interpersonal skills for interactions with internal and external clients and vendors.
• Excellent analytical, assessment, planning, verbal, and written communication skills.
• Soft skills and technical skills that contribute to client satisfaction.
• Ability to read, write, speak, and understand English.

Technical Skills & Tools

• Advanced Windows 11 troubleshooting and endpoint support.
• Systematic troubleshooting and root-cause analysis.
• Experience with Microsoft Intune and endpoint management.
• Knowledge of Microsoft Configuration Manager (SCCM).
• Experience with Windows Autopilot provisioning and deployment.
• Microsoft 365 application troubleshooting, including Outlook, Teams, OneDrive, and Office.
• Active Directory and Microsoft Entra ID administration and troubleshooting.
• Identity, authentication, MFA, and access troubleshooting.
• PowerShell scripting and task automation.
• Ability to create technician tools, scripts, and diagnostic utilities.
• Software installation and deployment troubleshooting.
• Windows Event Viewer and application log analysis.
• Hardware diagnostics, repair, and lifecycle support.
• Strong customer service and de-escalation skills.
• Ability to work independently while maintaining established IT, security, and support processes.
• Strong technical judgment to differentiate endpoint issues from application, network, identity, policy, or infrastructure problems.
• Technical mentoring and knowledge transfer to other support technicians.
• Technical documentation and knowledge base development.

Education & Experience

• Associate's Degree or equivalent combination of education and experience to perform the essential functions.
• Degree in Computer Science, Management Information Systems, or a related technology field is highly preferred.
• Entry level position.
• Experience providing desktop technical support is preferred.

Position Purpose

• Provide on-site executive support and guidance for installed products and applications in a timely, competent, and highly professional manner.
• Primarily support C-suite executives and their support staff.

Role Details

• Category: Information Systems
• Employment Type: Full-time
• Shift: First
• Percentage of Travel: Up to 25%
• Requisition Number: 237802
• Posting End Date: 11/27/2026
• Visa Sponsorship: Gulfstream does not provide work visa sponsorship for this position unless the applicant is a currently sponsored Gulfstream employee.