Desktop Support Engineer

Axiom Technologies seeks an on-demand, onsite Desktop Support Engineer to support enterprise clients at the Tahoe Vista, CA location. This is an independent contractor role focused on hands-on troubleshooting, device setup, and desktop IT support through dispatched service requests.

Onsite Support Scope

Provide on-site desktop and IT support for end users at the client location. The role includes responding to service requests, troubleshooting desktop and laptop issues, and addressing peripheral and basic connectivity problems on-site as needed.

Responsibilities

• Deliver on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues involving Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while completing onsite tasks.

Required Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience with hardware troubleshooting and replacement.
• Basic understanding of networking, including LAN connectivity, switches, and routers.
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Good communication and customer service skills.
• Ability to work independently in onsite support environments.

Tools Required

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Technology Focus

• Windows operating systems
• Windows desktops and laptops
• LAN connectivity, switches, and routers
• Enterprise software applications

Contract Details

• Job type: Contract
• Contract structure: Independent Contractor (1099)
• Start date: Immediate
• Eligibility: U.S. Citizens and Green Card holders preferred
• Work model: On-demand / field support role; work assignments are shared by the Service Delivery Team
• Scheduling: Engineers are contacted via phone or email when support is required, with site location, SPOC details, and reporting time provided before each assignment
• Hours: No guaranteed number of working hours

Location

Tahoe Vista, California 96148, USA (onsite).