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Pomeroy

Desktop Support Technician

Pomeroy
Burbank, CA $26 - $29/hr Contract Posted 3d ago
Active Directory Application Support Desktop Support End User Support Hardware Support Help Desk Support Incident Management Information Technology (IT) IT Services ITSM Level II Microsoft 365 Onsite Service Desk ServiceNow Technical Support Technician Windows
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Job Description

Contract-to-hire desktop support technician onsite in Burbank, CA, delivering Level 2/3 IT support across Windows and macOS in an enterprise environment with ticketing, deployments, and end-user satisfaction.

Responsibilities

  • Provide day-to-day technical support for desktops, laptops, mobile devices, and peripheral hardware.
  • Troubleshoot and resolve issues on Windows 10/11 and macOS operating systems.
  • Install, configure, and update applications and operating systems.
  • Deliver Level 2/3 support and guidance to junior technicians and end-users.
  • Manage and resolve tickets using ServiceNow or similar ticketing tools.
  • Support onsite services including equipment deployments, pickups, and user moves.
  • Assist with project-based assignments requiring elevated technical expertise.
  • Coordinate with other technical teams for escalations and specialized support.
  • Travel to nearby office locations as needed, with mileage reimbursement.

Requirements

  • 3+ years of hands-on desktop support experience in a mid-to-large enterprise.
  • Proficiency in Windows 10/11, Microsoft 365, and common enterprise tools.
  • Experience with SCCM for patch management and software deployment.
  • Familiarity with ticketing systems (eg, ServiceNow).
  • Working knowledge of macOS and JAMF.
  • Strong understanding of networking basics (IP, DNS, VPN, Wi-Fi).
  • Knowledge of Active Directory, LDAP, and BitLocker.
  • Excellent communication and documentation skills.
  • Strong time management and customer service skills.
  • Associate or bachelor’s degree in IT or related field is preferred.

Technologies

  • Windows 10/11, macOS, JAMF, Microsoft 365, SCCM, ServiceNow, Active Directory, LDAP, BitLocker

About the role

Onsite, full-time contract-to-hire position in Burbank, CA, supporting multiple nearby buildings with Windows and macOS environments and a focus on end-user satisfaction. This role requires strong troubleshooting, clear communication, and experience in enterprise IT support.

Experience

  • Desktop support: 3 years (Required)
  • Active Directory: 3 years (Required)
  • SCCM: 2 years (Required)

Ability to commute

Burbank, CA 91502 (Required)

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