What we offer

NTT Ltd is seeking an on-site Desktop Support Technician in Pataskala, Ohio. This role combines on-site and remote installation, maintenance, troubleshooting and repair of desktops, notebooks, and peripherals with responsive technical support and incident management. You will serve as a customer liaison for administrative and technical matters, delivering services onsite and remotely as needed. The position offers an hourly wage of $30-$38 and is based onsite in Pataskala. Expect a benefits package designed to support your health, finances, and work-life balance.

Responsibilities

On-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
Installs, maintains and optimizes desktop /notebook configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows

Requirements

5+ years desktop/technical support experience
A+ Certification
Desktop Management-Desktop Administration
White Glove/VIP support experience
Must have a proven customer service background
Knowledgeable of Windows Operating System environment
Must be able to comprehend and follow verbal and written technical instructions and scripts
Good verbal and written communication skills
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent interpersonal skills and ability to work collaboratively in a team environment
Basic customer interaction skills
Strong troubleshooting skills

Technologies

Windows
ServiceNow

Benefits

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and ADD insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidentl

Desktop Support Technician