Campus Support Specialist in a contract-to-hire role delivering onsite Tier 1 technology support across West/Southwest Austin. The position supports end users in desktop, mobile, network, and classroom technology environments, including troubleshooting and deployments for Apple and Windows systems.

Role Overview

Provide hands-on, first-level technical support to staff and other users of customer technology and services. This onsite role focuses on desktop, laptop, tablet, software, peripherals, connectivity, and basic network-related troubleshooting, along with imaging, configuration, provisioning, and deployment activities.

Key Responsibilities

Deliver Tier 1 technical support for staff and end users across customer technology and services.
Troubleshoot desktop, laptop, tablet, software, peripheral, connectivity, and basic network-related issues.
Image, configure, provision, and deploy computers and tablets for both individual and large-scale deployments.
Install, relocate, and support computers, peripherals, and VoIP phones as needed.
Assist with installing and maintaining cabling supporting network, audio, and video systems.
Troubleshoot, maintain, and help with repairs of A/V equipment.
Document work performed, troubleshooting steps, resolutions, and time spent in the help desk or ticketing system.
Maintain technical documentation and contribute troubleshooting knowledge and procedures to the team knowledge base.
Coordinate with support specialists and customer personnel to provide timely and professional technical support.
Maintain confidentiality of sensitive organizational and user information.
Maintain professional working relationships with coworkers, supervisors, end users, and members of the public.
Demonstrate initiative, collaborate with team members, and support projects and ongoing operational needs.
Maintain and expand technical knowledge and skills relevant to the role.
Perform other related duties as assigned.

Required Qualifications

Must pass a criminal background Fingerprint check upon hire.
Must be authorized to work in the United States on a full-time, ongoing basis without employer sponsorship now or in the future.
High school diploma or GED required.
Valid Class C driver’s license required.
Ability to provide a current three-year driving record.
If relocating to Texas, obtain a Texas driver’s license within the required timeframe after establishing Texas residency.
Experience supporting technology solutions (hardware and software): 2–5 years.
Experience supporting desktop and mobile operating systems and applications: 2–5 years.
Experience in customer service, technical support, and/or help desk environments: 2–5 years.
Ability to commute to Austin, TX 78746 (Required).
Troubleshooting Windows and macOS computers: 2 years (Required).
Desktop, help desk, or end-user IT support: 2 years (Required).

Preferred Education and Experience

Associate degree and/or relevant technical certification preferred.
Experience supporting users in an education, public-sector, or similarly distributed environment is a plus.

Technologies Supported

Apple, Windows, macOS, and Microsoft Windows operating systems
iOS/iPadOS, iPads
VoIP phones

Schedule and Working Conditions

Schedule: Monday–Friday, generally 7:30 AM–4:30 PM, with a 1-hour unpaid lunch break.
Working conditions include prolonged computer use and repetitive hand motions.
Moderate lifting of IT equipment (15–45 lbs).
Travel to local sites as required.
Occasional evening or weekend hours.
Constant use of technology in fast-paced environments.

Engagement, Location, and Pay

Location: West/Southwest Austin (78746) – Onsite
Engagement type: 3-Month Contract-to-Hire
Pay rate: $21.00/hour during the contract phase
Work location: In person

Benefits

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Application Questions

Do you have experience imaging, provisioning, configuring, or deploying computers and/or mobile devices? (Yes/No)
Do you have experience troubleshooting hardware, software, peripherals, and basic network/connectivity issues? (Yes/No)

Desktop Support Technician

Job Description