Desktop Support Technician

Provide consistent deskside and remote IT support for State of Minnesota business users while monitoring and resolving endpoint and device support requests.

Responsibilities

• Monitor ticketing queue(s) and support incident and problem resolution using standard processes and procedures.
• Submit and/or escalate support requests as needed.
• Maintain hardware and support small groups and projects.
• Manage tier 1 and tier 2 support requests for computers, mobile devices, hardware, and peripherals.
• Assist with imaging computers for deployments.
• Train lower-level staff.
• Support monitoring, triaging, and resolution of technical requests.
• Assist with hardware positioning and related troubleshooting and resolution activities.

Requirements

• Working knowledge of Active Directory, Group Policy, DNS, DHCP, and File/Print Services.
• Minimum of 3 years of IT related experience.
• Experience installing, setting up, configuring, and troubleshooting computer hardware, software, and peripherals.
• Experience supporting current mobile operating systems: Android and iOS, plus Windows Client Operating Systems and MacOS.
• Experience with Microsoft Office and industry standard web browsers.
• Experience using remote support and collaboration tools, including examples such as Bomgar, Beyond Trust, TeamViewer, Config Man, RDP, Microsoft Teams, Webex Teams, Slack, and Zoom.
• Experience with incident logging and work tracking systems for retrieving ticket queues, such as Remedy on Demand, Footprints, or ServiceNow.
• Experience imaging desktops and laptops for deployments using tools such as MECM, Ghost, or Acronis.
• Experience providing customer service and effective communication.
• Experience with print management, including setup and configuration of printers.
• Experience with Active Directory permissions and OU structures.
• Experience with vulnerability remediation and patch management.
• Experience in networked environments, including TCP/IP, cabling, switches, VPN, and wireless resources.
• Experience writing documentation and presenting ideas to groups using examples such as BMC, Helix, KBA's, SharePoint, or Metadata.
• Experience with digital distribution services such as Google Play Store, Microsoft SCCM, Microsoft Store, or Apple App Store.
• Demonstrated ability to communicate clearly and effectively.
• Customer-focused approach using active listening, empathy, and solution-oriented problem-solving.
• Education may substitute for experience: master’s (18 months), bachelor’s (1 year), associate’s (6 months).
• Must have a driver’s license for travel.
• To qualify, candidates must clearly show all qualifications in their resume.

Technologies

• Active Directory
• Group Policy
• DNS
• DHCP
• File/Print Services
• Microsoft Office
• Android
• iOS
• Windows Client Operating Systems
• MacOS
• Bomgar
• Beyond Trust
• TeamViewer
• Config Man
• RDP
• Microsoft Teams
• Webex Teams
• Slack
• Zoom
• Remedy on Demand
• Footprints
• ServiceNow
• MECM
• Ghost
• Acronis
• Print management
• TCP/IP
• VPN
• BMC
• Helix
• KBA's
• SharePoint
• Metadata
• Google Play Store
• Microsoft SCCM
• Microsoft Store
• Apple App Store

Job Details

• Location: Saint Cloud, MN (onsite)
• Telework Eligible: No (LI-Onsite)
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Job Class: Information Technology Specialist 3
• Division/Unit: Endpoint Management and Deployment Services
• Work Shift/Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: Yes, up to 50%
• Salary: $33.96 - $55.83 per hourly ($70,908 - $116,573 annually)
• Job ID: 98005
• Date Posted: 11/12/2026
• Closing Date: 11/18/2026
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Connect 700 Program for Applicants with Disabilities: Yes
• Who May Apply: Open to all qualified job seekers
• Working Title: Desktop Support Technician
• Job Class Option: Network
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Designated in Connect 700 Program: Yes

Job Summary

• Provide quality and consistent deskside and remote technical support to State of MN business users.
• Monitor, triage, and resolve support requests.
• Assist with positioning technical assets.
• Require working knowledge of Active Directory, Group Policy, DNS, DHCP, and File/Print Services.

Preferred Qualifications

• Experience multitasking, prioritizing, working on deadlines, and creating efficiencies.
• Good organizational skills, ability to work independently, and excellent written and verbal skills.
• Ability to translate technical information for non-technical staff.
• Experience using a problem-solving methodology and multitasking in a fast-paced environment.
• Proficient communication and interpersonal skills.
• Ability to organize and prioritize work effectively and complete tasks in a timely manner.
• Experience with digital encryption methods such as BitLocker.
• Experience providing guidance, instruction, direction, and leadership to the team.
• Experience with PowerShell or scripting languages.

Physical Requirements

• Move and lift devices such as desktops, monitors, laptops, and other equipment between locations.
• Lift devices onto storage shelves above head (up to 40 lbs.).
• Access under desk areas as required.

Additional Requirements

• Must pass legally required checks prior to employment, which may include: SEMA4 Records Check, Criminal History Check, Reference Check, Social Security and Address Verification, Education Verification, CJIS Background Check, Driver's License Record Check, Tax Check, and other legally required checks.
• Minnesota IT Services does not participate in federal E-Verify.
• Cannot sponsor work visas, including F-1 STEM OPT extensions, and cannot complete Form I-983 or other employer-participation documentation related to E-Verify.
• Applicants must be legally authorized to work in the United States at the time of application.

How to Apply

• Select “Apply for Job” at the top of the page.

Contact

• Email: [email protected]

Connect 700 Program

• Apply online.
• Email the Job ID #, Working Title, and your valid Proof of Eligibility Certificate by the closing date to [email protected].

Veterans

• To be considered for Veteran's Status, indicate it on your application.
• Recently Separated Veterans (RSV): top five RSV applicants who apply and meet qualifications for a vacancy are granted an interview.
• Certain Disabled Veterans: option for state agencies to appoint certain disabled veterans noncompetitively if service requirements are met, disability documentation shows a verified service-connected disability rating of at least 30%, all minimum qualifications are met, and documentation is submitted by the closing date.
• Submit documentation to: [email protected].

Current State Employees

• Bidders: open for bids and all qualified applicants simultaneously.
• Current Minnesota IT Services employees in an Information Technology Specialist 3/Network position who are eligible to bid and apply within a seven-day bidding period will be considered prior to filling the position via other means.