Desktop Support Technician - II

The Desktop Support Technician will deliver enterprise desktop support with a strong focus on hands-on end-user service in an onsite environment in Sedro-Woolley, WA. The role covers Windows OS and Microsoft Office Suite support, along with troubleshooting, hardware assistance, imaging and recovery, and connectivity support for wireless and VPN use.

Key Responsibilities

• Provide enterprise support for Windows OS and the Microsoft Office Suite through direct end-user interaction.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
• Perform desktop and network support, including setup, configuration, and adding hardware.
• Assist Corporate Desk Side Support technicians with large iMacs.
• Document and maintain, upgrade, or replace hardware and software systems.
• Support and maintain user account information, including rights, security, and systems groups.
• Train employees and help identify, analyze, and repair product failures by ordering and replacing parts as needed.
• Determine and recommend products or services that fit customer needs.
• Support imaging and image recovery processes.
• Complete break/fix repairs for desktops and laptops.
• Install or re-install software packages and updates.
• Support WiFi and VPN connections and assist with wireless device connectivity.

Required Skills and Technologies

• Windows OS
• Microsoft Office Suite
• WiFi
• VPN

Qualifications

• Preferred industry certifications: CompTIA, Microsoft, Cisco, DELL, and others.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Position Details

• Job Type: Full-time
• Pay: $20.00 per hour
• Work Location: In person (Sedro-Woolley, WA)