Desktop Support Technician Level II

Quantum Sky is seeking a Desktop Support Technician Level II to deliver multi-year IT services support for the Air Force Reserve Command (AFRC) in Aurora, CO. This onsite (and limited travel) contract role focuses on resolving end-user and systems issues across PC, server, and application environments.

In this position, you will support service restoration through diagnostics and hands-on repair, while also staying current with technical best practices in your specialty. Work will include identifying core problems, performing upgrades and preventive maintenance, and coordinating with related IT functions when needed.

Responsibilities

• Support end-users for PC, server, mainframe applications, and related hardware.
• Complete configurations, installations, diagnostics, upgrades, repairs, and preventive maintenance for personal computer products and peripherals.
• When necessary, interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreate user-reported issues to resolve operating difficulties.
• Recommend systems modifications aimed at reducing recurring user problems.
• Maintain currency and uphold the highest level of technical skill in the field of expertise.

Requirements

• Experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent (e.g., IT Support, IT Tech).
• Ability to provide in-person and remote IT assistance.
• Strong installation, diagnostic, upgrade, and restoration capabilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive approach to working with others.
• Ability to provide on site support in Aurora, CO.
• Active CompTIA IAT Level II certification, specifically SecPlus+.
• Active DoD Secret clearance.
• Minimal travel, less than 10%.

Benefits

• Health, Dental, Vision
• 401(k) match
• Paid Time Off
• STD/LTD/Life Insurance
• Referral Bonuses
• Professional development reimbursement
• Parental leave

Compensation

Compensation is unique to each candidate and depends on skills and experience. The salary range for this position is typically $25-$30 per hour, and it does not guarantee a specific rate since compensation may fall outside the stated range based on factors including education, experience, certifications, and other requirements.

Clearance: Active DoD Secret clearance

Travel: Minimal, less than 10%