eCommerce Specialist-Internet Help Desk

Join Walt Disney World Resort in Tampa as an eCommerce Specialist-Internet Help Desk, onsite to help Guests navigate their digital experiences via the website and the My Disney Experience app. This inbound contact center role includes paid training and a flexible schedule to support your work-life balance.

Responsibilities

• Engage with Guests exploring their desired vacation experiences, providing recommendations and direction for a magical Disney World vacation.
• Build and manage relationships with Guests and Cast Members from all lines of business to deliver excellent service.
• Maintain discretion and Guest confidentiality.
• Assist Guests with handling their accounts.
• Navigate between multiple computer applications including phone, chat, and email.
• Provide Guest Service when problems arise and help find solutions.
• Meet required departmental metric expectations and efficiency goals.
• Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process.
• Complete all required Company training and compliance courses.
• Flexible with work schedule, including overtime, weekends and holidays.

Requirements

• Handle conflict resolution and decision-making through a balance of integrity and partner resourcing.
• Computer proficiency within a Microsoft Windows environment.
• Written, verbal and interpersonal communications skills.
• Knowledge of Disney products.
• Sales and Service Experience in a customer service or contact center environment.

Technologies

• Microsoft Windows
• My Disney Experience

Benefits

• Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits.

Additional Information

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence.