Hardware Technical Support / Field Service Specialist

Responsibilities

• Provide technical support to customers
• Conduct field service visits and repairs
• Assemble, test, and repair industrial products
• Assemble electromechanical subsystems and wire harnesses
• Pack and ship product units
• Manage inventory and parts levels
• Offer engineering support as needed
• Provide applications expertise to customers
• Create print samples and documentation
• Install products and deliver customer training
• Prepare and support trade show setups
• Support and service demo equipment
• Occasional travel required

Requirements

• Minimum High School Diploma or GED with relevant technical training or hands-on certifications
• Bachelor's degree preferred
• Associate’s degree preferred
• 2+ years of experience in hardware technical support and/or industrial product assembly
• Strong foundational knowledge of AC/DC theory and industrial control components, including wire harnesses, solenoids, relays, and sensors
• Ability to read schematics and wiring diagrams
• Proficiency with computers; comfortable using Microsoft Excel
• Excellent problem-solving skills
• Ability to multitask and meet tight deadlines
• Strong attention to detail and data entry accuracy
• Excellent communication skills, including spelling and grammar
• Pleasant attitude when interacting with customers
• Willingness to do whatever is needed and wear many hats

Technologies

• Microsoft Excel

Benefits

• 401(k)
• Health insurance

Application Questions

• Are you willing to travel for work?

Education

• Associate degree preferred

Ability to Commute

• Woodbridge, CT 06525 (Preferred)

Work Location

• In person