Help Desk (Junior)

The remote role provides 24/7 IT support to CDC staff as a Help Desk Technician I, supporting enterprise IT operations and collaborating with Service Desk personnel, with a focus on Windows 11, Office 365, and VPN support, including weekend shifts.

Position Overview

The Help Desk Technician I supports the mission of the Centers for Disease Control and Prevention by assisting the Service Desk in providing around-the-clock IT support to CDC staff. This role contributes to enterprise IT operations, collaborates with Service Desk personnel, and utilizes designated IT support tools to deliver timely technical assistance.

Responsibilities

• Support the Service Desk weekend team.
• Collaborate with other CDC Service Desk staff.
• Assist in delivering 24/7 IT support to CDC staff.
• Help drive key IT support policies and procedures.
• Utilize IT support tools provided by the Customer Engagement Branch.
• Provide Windows 11 guidance and troubleshooting.
• Support Office 365 applications and VPN related issues.

Requirements

• 2+ years of related experience.
• Technical skills with Office 365 applications and VPN support.
• Security Clearance: T1 Public Trust

Technologies

• Windows 11
• Office 365 (O365)
• VPN

Education

High school diploma or GED

Compensation and Location

Salary: USD 14 - 15 per hour

Location: Remote

Minimum experience: 2 years