Help Desk Representative

The Help Desk Representative will provide technical IT support for a Federal Government client onsite in Doral, Florida. This role covers support for cloud-based and on-premises environments, incident resolution, and end-user assistance, utilizing established ticketing systems and troubleshooting methodologies to ensure service quality and prompt responses.

Responsibilities

• Deliver technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT issues.
• Utilize IT troubleshooting methodologies and ticketing platforms (examples include JIRA and ServiceNow) while upholding strong customer service practices.
• Exhibit solid incident resolution capabilities, remote desktop support, and comprehensive end-user assistance.

Requirements

• Proven experience resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
• Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.

Technologies

• JIRA
• ServiceNow
• Microsoft Windows
• macOS

Benefits

• A competitive salary with performance bonus opportunities.
• Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
• A substantial retirement plan with no vesting schedule.
• Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
• A positive work environment where employees are respected, supported, and engaged.

Security Clearance

Eligibility: U.S. citizenship and ability to obtain a security clearance.

Location

Doral, Florida (USSOUTHCOM Headquarters), onsite.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Notes

Availability of this position is contingent upon contract award.