Remote Desktop Services

Remote Desktop Services Support Jobs

16 jobs found

1d ago

Service Desk Engineer

Konica Minolta Business Solutions, U.S.A., Inc. Plattsburgh, NY

Plattsburgh, NY

1d ago

$56k - $70k/yr Full time Active Directory Customer Support End User Support

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Job Description

Provide remote and onsite service desk support for Microsoft-based business environments, with regional priority across Vermont, New Hampshire, New York, and Maine.

Responsibilities

Deliver remote technical support to clients by phone using remote control tools (about 60%)
Perform onsite technical support at client locations when needed (about 25%)
Diagnose and resolve issues across workstations, servers, and network infrastructure
Handle user account management tasks such as adding, editing, disabling accounts, and setting up new application users
Troubleshoot backup problems, malware, virus, and other technical challenges
Support the provisioning of new laptops, desktops, and mobile devices
Collaborate with application vendors to troubleshoot application errors
Answer end user questions and remediate reported issues
Focus on strong service and customer outcomes, including building “Raving Fans”
Build long-term relationships with teammates and clients
Maintain and grow skills by staying proficient in current technologies
Complete administration work such as documentation and meetings (about 10%)
Support continual professional development (about 5%)

Technologies

Windows 10, Windows 11
Windows Server 2012, 2016, 2019, 2021, 2025
VMware, Microsoft Hyper-V
Anti-virus, Anti-spam, Anti-spyware
Backup and Recovery technologies
Citrix, Microsoft Remote Desktop Services
Firewalls, Routers, Managed Switches
LAN / WAN / Wireless networking hardware and software technologies
Systems Management Software (HP Insight Manager, Dell OpenManage)

Products and Services

Windows 10 & 11 and associated hardware platforms
Windows Server 2012, 2016, 2019, 2021 & 2025 and associated hardware platforms
VMware or Microsoft Hyper-V virtualization technologies
Anti-virus, Anti-spam and Anti-spyware
Backup and Recovery technologies
Citrix and Microsoft Remote Desktop Services
Firewalls, Routers and Managed Switches
LAN / WAN / Wireless networking hardware and software technologies
Systems Management Software (HP Insight Manager, Dell OpenManage)

Requirements

2+ years of experience in a related role
Two-year college degree preferred; minimum of a two-year college degree or equivalent experience
Exceptional listening skills with the ability to translate client descriptions into technical detail
Excellent ability to communicate step-by-step instructions over the phone
Excellent oral and written communication skills
Strong attention to detail across both complex and routine tasks
Highly professional and personable at all times
Strong drive and focus to overcome technical challenges
Ability to work independently and with a team to meet goals and objectives
Confidence with the judgment to seek advice when needed from teammates or vendor partners
Drive to learn new products and technologies through active pursuit of education and certification
Ability to develop and maintain high competency with supported technologies
Real-world experience in network administration or a help desk position
Strong analytical and organizational skills
Desire to “do what it takes” to resolve technical challenges
Industry certifications from CompTIA, Microsoft, Cisco, or VMware
Strong working knowledge of Workstation and Network Operating Systems, Network Applications, and LAN / WAN / Wireless Technologies

Location and Schedule

Plattsburgh, NY (hybrid)
Role priorities: South Burlington, VT; Rutland, VT; West Lebanon, NH; Plattsburgh, NY; Westbrook, ME

Compensation

USD 55,700 - 70,000 per year

Overview

SymQuest, part of Konica Minolta Business Solutions, U.S.A., Inc., is hiring a Service Desk Engineer
Position focuses on remote and onsite support for Microsoft-based business environments

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5d ago

Help Desk Technical Support Specialist

myCRE, Inc San Diego, CA

San Diego, CA

5d ago

$50k - $70k/yr Full time Active Directory Application Support Av Support

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Job Description

Help Desk Technical Support Specialist based onsite in San Diego, CA, builds, maintains, and troubleshoots client networks while delivering remote and field support as part of the Managed Services team.

Responsibilities

Answer client inquiries via phone, email, or remote channels and deliver timely support.
Provide prompt remote assistance to managed service clients using remote control software.
Execute field support on a scheduled or as-needed basis; ensure vehicle is roadworthy and insured; mileage reimbursement provided.
Conduct scheduled maintenance and monitoring tasks, including backups, Windows updates, antivirus updates, mailbox checks, and resource assessments, alongside user issues as assigned.
Take ownership of issues to completion to ensure client satisfaction.
Troubleshoot and resolve problems with third-party applications and network connectivity.
Participate in on-call rotations; some projects may require weekend or evening work.
Document and update client network and application details in myCRE’s documentation system.
Communicate effectively and collaborate within a team environment.
Track daily billable work in the ticketing system.

Requirements

High School diploma or GED is required; higher education is a plus.
Minimum 2 years of technical support experience; MSP experience is preferred.
Ability to lift up to 50 lbs with assistance and carry 25-30 lbs on occasion.

Technologies

Remote control software
Windows Desktop Environment
Windows Server Administration
Active Directory
Client VPN installation and support
Desktop AV and anti-malware administration and resolution
Microsoft Office and Microsoft O365 Support
On-Premises Exchange
Backup & Recovery Procedures
VMware, ProxMox, Hyper-V
SSL Certificates
DNS troubleshooting
Apple products
Mobile Device Support
Service Desk ticketing systems
myCRE’s documentation system

Benefits

Health insurance
Vision insurance
Dental insurance
401k with matching

Preferred Skills

2 or more years supporting Windows Desktop Environment
Experience with Windows Server Administration
Working knowledge of Active Directory
Client VPN installation and support
Desktop AV and anti-malware administration and resolution
Experience with Microsoft Office and Microsoft O365 Support
Experience with On-Premises Exchange helpful
Experience with Backup & Recovery Procedures
Experience with VMware, ProxMox or Hyper-V preferred
Basic understanding of network troubleshooting techniques
Familiarity with SSL Certificates, DNS troubleshooting
Familiarity with Apple products helpful but not required
Mobile Device Support helpful
Previous experience with Service Desk ticketing systems a plus but not required

Job Type

Full-time

Pay

USD 50,000 - 70,000 per year. Salary will be commensurate with experience.

References

References will be requested.

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6d ago

Help Desk Support Technician I

FORTUNE SOCIETY INC Long Island City, NY

Long Island City, NY

6d ago

$24 - $27/hr Full time Application Support Computer Skills Customer Support

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Job Description

Onsite Help Desk Support Technician I position located in Long Island City, NY, offering $24-$27 per hour and requiring a high school diploma or equivalent.

Responsibilities

Serve as the first point of contact for technical issues and requests submitted through the help desk system and other channels; triage, prioritize, and manage a high volume of requests professionally and promptly.
Diagnose and resolve common hardware, software, operating system, and user login problems with remote support and, when needed, hands-on assistance.
Provide first-level support for Virtual Desktop Infrastructure (VDI), addressing connectivity problems, virtual machine access failures, and basic navigation and performance concerns within the VDI environment.
Perform routine user account administration, including password resets, account unlocks, and initial access provisioning for various applications and network resources in line with security protocols.
Meticulously document all incidents with issue descriptions, troubleshooting steps, final resolutions, and follow-up actions in the help desk system to maintain a complete history.
Identify and escalate complex or unresolved issues to appropriate senior team members, ensuring all relevant documentation is provided to facilitate a smooth handoff and rapid resolution.
Assist with the setup, configuration, and deployment of new workstations, laptops, and mobile devices; install essential software and troubleshoot peripherals (printers, scanners, monitors) to ensure end-user readiness.
Perform other duties as assigned by supervision or IT leadership.

Requirements

High school diploma or equivalent; an Associate’s degree in Information Technology is preferred.
CompTIA A+ certification is preferred.
Basic knowledge of computer hardware, Windows and macOS operating systems, and Microsoft Office applications.
Familiarity with Virtual Desktop Infrastructure (VDI) is preferred.
Strong problem-solving, communication, and organizational skills.
Customer-focused mindset with the ability to learn quickly and follow established procedures.
Ability to multi-task with solid organizational and time-management capabilities.
Self-direction and the ability to collaborate effectively within a team; a sense of humor is appreciated.

Technologies

Virtual Desktop Infrastructure (VDI)
Windows
macOS
Microsoft Office

Travel Requirements

Required to travel to various organizational sites as needed.

Physical Demands

May require lifting and transporting equipment weighing 50+ pounds.

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7d ago

IT Service Desk Technician (Reactive) - 10AM - 7PM EST

Next7 IT Cranberry Township, PA

Cranberry Township, PA

7d ago

$55k - $70k/yr Full time Active Directory Cloud Platforms Customer Service

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Job Description

This onsite role centers on reactive IT service desk support, handling first-contact issues, ticket triage, and a mix of remote and on-site tasks for small businesses from Cranberry Township, PA, on a 10:00 a.m. to 7:00 p.m. EST schedule, Monday through Friday.

Responsibilities

Serve as the initial point of contact for customers via email, phone, and web form.
Manage customer expectations and communicate promptly and effectively.
Configure, maintain, and troubleshoot computer systems, hardware, and software.
Provide remote support to end users.
Triage and assign alerts to the most appropriate resource.
Escalate complex and high-time-cost issues to the next level of support.
Focus on identifying the root cause to prevent recurrence of issues.
Prepare computers, servers, and networking equipment using defined procedures.
Perform upgrades and assess issues outside of customer operating hours as needed.
Assist with shipping and receiving materials when other administrative roles are unavailable.
Create and discuss recommendations for process improvements during weekly meetings.
Regularly reprioritize tasks and address the highest priority item at all times.
Follow documented start and end-of-day routines.
Record all time with detailed notes in the ticketing and time management system.
Follow and update written procedures; create new procedures when necessary.
Diligently document work and ensure compliance with standards.
Meet key performance indicators to ensure customer satisfaction and efficiency.

Requirements

Gather issue information and develop an effective resolution plan.
Manage and regularly update all assigned tickets.
Capable of lifting up to 70 pounds with proper lifting technique.
Display curiosity with strong troubleshooting skills, persistently seeking root cause by asking why and exploring multiple angles, and comfortable solving unfamiliar problems independently.
Focus on delivering a high quality customer experience.
Ability to work independently or in teams, manage a full schedule, and pursue new tasks with minimal oversight.
Respect customer productivity and minimize disruption from tasks.
Prioritize and manage a dynamic workload while staying organized.
Strong interpersonal communication skills, both oral and written.
Excellent attention to detail with reliable follow-through without needing frequent management prompts.
Avid learner who continuously engages with new and existing technologies.
Commitment to delivering superior customer support excellence.
Strong work ethic, sense of urgency, and enthusiasm.
This is a mid-level position for candidates with a technical degree, a relevant bachelor’s degree, or relevant experience.
Two years of prior IT support experience in field service, help desk, or network administration is helpful.
Prior customer service experience is helpful.
Experience at a managed service provider (MSP) is helpful.
Certifications such as CompTIA, Fortinet NSE, and Microsoft certifications are a plus.
Active Directory administration skills are required.
Microsoft 365 administration skills are required.
Understanding of networking used in small business environments.
Experience supporting workstation-based Windows, macOS, and Unix/Linux operating systems.
Experience with cloud-based business applications and productivity platforms.
Fundamental understanding of a wide range of technologies, including: Traditional and Azure Active Directory, DNS, DHCP, RAID, Routers, VLANs, SSL VPN, IPsec VPNs, Group Policy, Azure, AWS, Office 365, SMTP, RDP, and various data backup software/hardware.

Technologies

Active Directory
Azure Active Directory
DNS
DHCP
RAID
Routers
VLANs
SSL VPN
IPsec VPNs
Group Policy
Azure
AWS
Office 365
SMTP
RDP
Windows
macOS
Unix/Linux
Intune
Entra ID
Microsoft 365

Benefits

Competitive salary with potential for growth; final offers may vary based on experience and expertise.
Retirement plan with 4% match.
Profit sharing.
Financial incentives for developing automation and AI-based solutions to common issues.
Vacation and sick leave.
Paid holidays.
100% paid premium health plan for the employee.
Paid certifications and training materials.
Additional benefits such as cell phone plan support, gym memberships, and other wellness perks.

Application Questions

In your own words, explain how you would troubleshoot with a user who calls in and says their screen is blank, but they know their machine is on.
In your own words, define and describe how DHCP works.
In your own words, define and describe how DNS works.
What experience do you have with Microsoft Azure? Please be detailed.
What experience do you have with Intune and Entra ID? Please be detailed.
What experience do you have with managing firewalls? Describe the base setup and daily administrative tasks you have performed.
How would you configure a switch port to accommodate both a non-VLAN aware device and a VLAN aware device on the same port?
What is the most challenging and rewarding project or issue you have worked on? Provide details.

Ability to commute

Cranberry Township, PA 16066 (Required)

Ability to relocate

Cranberry Township, PA 16066: Relocate before starting work (Required)

Hours and location

Hours are 10:00 AM to 7:00 PM EST, Monday through Friday, at the Cranberry office. There may be occasional visits to customer locations to resolve support requests. This is not a work-from-home position. All technical resources provide after-hours on-call coverage on a rotating weekly basis. Remote work is possible if the office becomes unavailable.

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9d ago

Senior IT Help Desk Administrator

Holtec Camden, NJ

Camden, NJ

9d ago

$75k - $90k/yr Full time Senior Active Directory Azure Virtual Desktop

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Job Description

Holtec in Camden, NJ (hybrid) seeks a Senior IT Help Desk Administrator to support and maintain enterprise IT infrastructure across office and production environments, with a salary range of USD 75,000 - 90,000 per year.

Responsibilities

Minimum three years of experience, with five or more years in IT support, systems administration, or infrastructure management preferred.
Solid expertise in Windows 10/11 and Microsoft 365 administration.
Proficiency with Active Directory, including user management, permissions, and group policy administration.
Strong troubleshooting skills across hardware, software, and network environments.
Excellent organizational, documentation, and communication abilities.

End-User & Helpdesk Support

Handle daily IT support requests via the company ticketing system, ManageEngine ServiceDesk or equivalent.
Troubleshoot and resolve issues involving Windows 10/11, Office 365, printers, and peripheral devices.
Provide on-site and remote support for staff at all organizational levels.
Manage Active Directory user accounts, passwords, and security groups.
Administer Office 365 licenses and mailboxes, including multi-factor authentication (MFA).
Install and configure approved software per corporate IT standards.
Maintain accurate asset inventories for hardware and software across multiple facilities.
Deliver user training and promote cybersecurity and proper system use.
Document and track all work in accordance with ITIL and company standards.

Technologies

Windows 10/11
Microsoft 365
Azure Virtual Desktop
Remote Desktop Services
Active Directory
Office 365
ManageEngine ServiceDesk
SolidWorks
Autodesk
MATLAB
Adobe
ITIL
Microsoft Intune
Windows Autopilot
Microsoft Teams devices

Benefits

Comprehensive medical, dental, and vision coverage with substantial employer premium contributions and Day 1 eligibility.
FLEX Program offering hybrid work options for eligible roles, aligned with business needs.
401(k) retirement plan with up to 5% employer match and immediate vesting.
Paid time off plus 11 paid holidays.
Wellness program with rewards for participation in company-supported health initiatives.
Commuter benefits for mass transit and commuter parking options.
Company-paid life and AD&D insurance.
Education assistance to support continued education and professional growth.
Employee assistance program and optional voluntary benefits, including disability, legal, identity theft, and additional insurance options.
Benefits eligibility varies by role, location, and employment status.

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13d ago

Helpdesk Technician

Lockheed Martin Corporation Colorado Springs, CO

Colorado Springs, CO

13d ago

$58k - $101k/yr Full time Active Directory Ansible Automation

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Job Description

Helpdesk Technician at Lockheed Martin Space in Colorado Springs, CO onsite focuses on handling trouble tickets in a classified environment, managing user accounts, applying software upgrades and cybersecurity measures, troubleshooting, and overseeing inventories and remote access portals.

Responsibilities

Process trouble tickets within a classified environment
Administer enterprise user accounts across multiple authentication servers
Deploy software upgrades to existing systems
Implement cybersecurity solutions and remediations
Troubleshoot issues and provide support across the information system
Oversee environment machine inventories and manage remote access portals

Requirements

Active DOD SECRET clearance
DOD 8140 level II requirement (current Security+ or equivalent)
Windows environment experience and Active Directory expertise
Linux background or Linux+ certification

Technologies

Red Hat Enterprise Linux
Solaris
vSphere
VirtualBox
RDP
SSH
Exceed TurboX
GitLab
Ansible
PowerShell
bash
Active Directory

Benefits

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Long-Term Disability
401(k) match
Flexible Spending Accounts
EAP
Education Assistance
Parental Leave
Paid time off
Holidays

Security clearance

This position requires a government security clearance; US citizenship is required for consideration.

Clearance level

Top Secret

Expression of interest

By applying to this job, you express interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. You may be contacted for this and future openings.

Ability to work remotely

Onsite full-time work at a designated Lockheed Martin facility

Work schedules

Lockheed Martin supports a variety of alternate work schedules for added flexibility
Schedules range from standard 40 hours over five days to condensed formats
Condensed schedules provide additional time away from the office and complement paid time off benefits

Schedule for this position

9x80 schedule with every other Friday off

Pay rate

Annual base salary range is $57,500 to $101,430

Experience level

Hourly/Non-Exempt

Business unit

SPACE

Relocation available

Career area

Information Technology

Type

Full-Time

Shift

First

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13d ago

Desktop Support Technician

Ovation Workplace Services Lafayette, IN

Lafayette, IN

13d ago

$20 - $23/hr Full time Active Directory Application Support Av Support

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Job Description

This onsite Desktop Support Technician role in Lafayette, IN supports Ovation Workplace Services by delivering first- and second-level technical assistance for hardware, software, and applications across local and remote environments. The position emphasizes incident documentation and timely escalation to meet service-level agreements, with compensation of USD 20 to 23 per hour. A relevant education credential is required, and the role demands a substantial amount of experience.

Responsibilities

Provide first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows operating systems (Windows 10 and Windows 11) and the Microsoft Office 365 suite.
Offer foundational support for macOS environments to assist Apple device users.
Install, configure, and support enterprise applications, including Cisco Jabber and other approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.
Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

Requirements

Minimum experience: 18 years.
Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.
Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.
Demonstrated commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory
Group Policy Objects (GPOs)
Mobile Device Management (MDM) platforms
Enterprise antivirus and endpoint protection solutions
ServiceNow
Windows Server

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

Experience

Desktop support: 3 years (Required)
ServiceNow: 3 years (Required)
Microsoft Windows Server: 3 years (Required)

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification