Remote Desktop Services

Remote Desktop Services Support Jobs

8 jobs found

5d ago

Help Desk Representative

Prescient Edge Federal Doral, FL

Doral, FL

5d ago

Full time Customer Service Customer Support End User Support

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Job Description

The Help Desk Representative will provide technical IT support for a Federal Government client onsite in Doral, Florida. This role covers support for cloud-based and on-premises environments, incident resolution, and end-user assistance, utilizing established ticketing systems and troubleshooting methodologies to ensure service quality and prompt responses.

Responsibilities

Deliver technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT issues.
Utilize IT troubleshooting methodologies and ticketing platforms (examples include JIRA and ServiceNow) while upholding strong customer service practices.
Exhibit solid incident resolution capabilities, remote desktop support, and comprehensive end-user assistance.

Requirements

Proven experience resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.

Technologies

JIRA
ServiceNow
Microsoft Windows
macOS

Benefits

A competitive salary with performance bonus opportunities.
Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
A substantial retirement plan with no vesting schedule.
Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
A positive work environment where employees are respected, supported, and engaged.

Security Clearance

Eligibility: U.S. citizenship and ability to obtain a security clearance.

Location

Doral, Florida (USSOUTHCOM Headquarters), onsite.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Notes

Availability of this position is contingent upon contract award.

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10d ago

IT Help Desk Support - Hybrid

Business Staffing Solution San Juan

San Juan

10d ago

$13+/hr Full time Active Directory End User Support Help Desk

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Job Description

Business Staffing Solution presents the IT Help Desk Support role in San Juan, offering a hybrid work arrangement that blends on-site collaboration with remote assistance. The position centers on first-line technical support, user account management, and timely issue resolution for end users, utilizing tools such as Active Directory, ServiceNow, and remote support utilities.

Responsibilities

Deliver first-line technical support for software and desktop-related issues, responding to user requests in a timely manner.
Create, manage, and maintain user accounts, passwords, and access rights using Active Directory.
Use remote support tools to diagnose and resolve technical problems.
Provide desktop support, including system setup, configuration, and basic hardware/software installation.
Track, update, and resolve support tickets using ServiceNow to ensure issues are properly documented and closed on time.
Communicate clearly with users to understand issues and guide them through solutions.
Work closely with other IT team members to escalate and resolve complex technical incidents.
Maintain accurate documentation of support procedures, troubleshooting steps, and known solutions.

Requirements

Previous experience in a help desk or technical support role is preferred.
Strong skills in software troubleshooting and desktop support.
Hands-on experience with remote access tools (TeamViewer, AnyDesk, Remote Desktop, etc.).
Basic understanding of computer networking concepts and IT best practices.
Experience supporting Windows operating systems.
Bachelor’s degree in Computer Science, Engineering, or a related field (preferred).
Excellent verbal and written communication skills.
Ability to work both independently and collaboratively in a fast-paced environment.
Fluency in English and Spanish (spoken and written).

Technologies

Active Directory
ServiceNow
TeamViewer
AnyDesk
Remote Desktop

Language requirements

English / Spanish (Bilingual)

Job details

Job Type: Full-time
Pay: From $13.00 per hour
Experience (preferred): IT Help Desk: 1 year; Active Directory: 1 year; Windows Remote Desktop: 1 year; ServiceNow: 1 year; IP Protocol: 1 year
Education: Bachelor’s degree
Location: Hybrid remote in San Juan, PR 00917

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11d ago

Help Desk Technician

Academy Bus Hoboken, NJ

Hoboken, NJ

11d ago

$65k - $75k/yr Full time Active Directory Cisco Computer Skills

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Job Description

This onsite Help Desk Technician role at Academy Bus in Hoboken, NJ delivers end-user support, hardware deployment, network connectivity, and basic systems administration across Northeast locations.

Responsibilities

Install, configure, upgrade, and maintain computers, network devices, and IT infrastructure
Provide technical assistance with setup, configuration, maintenance, and troubleshooting of hardware and software
Respond to support requests via phone, email, in person, and remote access tools
Support basic server operations and virtual desktop environments
Assist with network connectivity, including installation of network cabling and troubleshooting internet issues
Safeguard information system assets by identifying and resolving potential and active security issues
Communicate system status and support activities to users and stakeholders as needed
Maintain documentation and assist with performance and system reporting
Maintain and verify Barracuda Backup systems

Requirements

Strong working knowledge of computer systems, hardware, and software
Experience setting up and supporting Windows desktop systems
Solid troubleshooting, analytical, and problem-solving skills
Strong communication and interpersonal skills
Ability to work collaboratively in a team environment
Willingness and openness to learning new technologies
Windows desktop and laptop deployment and support
Basic server support
Network wiring installation and internet connectivity troubleshooting
Ability to terminate, test and identify Cat 5/Cat 6 structured cabling
Bachelor’s degree in computer science, information systems, or equivalent combination of education and work experience
5+ years of relevant IT support or help desk experience preferred
Familiarity with antivirus, vulnerability management, and patch management tools
Understanding of mobile devices and operating systems (Android and iOS)
Exposure to VMware or virtualization technologies is a plus

Technologies

Windows network environment (on-premises Active Directory)
Microsoft Office 365
Cisco routers, firewalls, switches, and VPN
VMware Horizon and Hyper-V virtual servers and desktops
Rapid7 InsightIDR and InsightVM
SentinelOne Endpoint Protection and EDR
Hosted VoIP phone systems

Benefits

Medical, Dental, Vision, Prescription, and Life Insurance
Supplemental insurance options
401(k) plan
Paid Time Off
Holiday Pay
Referral program

Work Location & Travel

Primary work location: Hoboken, NJ (Corporate Office)
Occasional travel to other East Coast locations, primarily within New Jersey
A valid driver’s license and access to a car are required

Job Type

Full-time

Pay

USD 65,000.00 - 75,000.00 per year

Application Questions

Do you have a Bachelor's Degree in computer science, information systems or related field of study?
Are you available to work onsite in Hoboken, NJ with occasional travel to other locations as needed?

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17d ago

Help Desk / Tier 2 Support Technician (MSP Environment)

Advanced IT Support Jacksonville, FL

Jacksonville, FL

17d ago

$50k - $60k/yr Full time Active Directory Application Support Customer Support

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Job Description

Tier 2 Help Desk Technician in an MSP environment responsible for escalating and resolving issues, configuring Windows workstations, onboarding clients, and performing onsite visits; combines in-office work with travel to client sites.

Responsibilities

Troubleshoot escalated Microsoft 365, email, and identity issues
Configure and support Windows workstations and user environments
Handle Tier 1 tickets when volume requires
Assist with client onboarding and workstation deployments
Support basic networking tasks including DNS, DHCP, and firewall fundamentals
Participate in onsite installations and client support visits
Document all work clearly and completely
Escalate appropriately while maintaining ownership

Requirements

5+ years of IT support experience, MSP background strongly preferred
Strong working knowledge of Microsoft 365 (users, groups, licensing, mail flow)
Solid Windows troubleshooting experience
Understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Experience working directly with end users
Strong written and verbal communication skills
Ability to manage multiple priorities

Technologies

Microsoft 365
Google Workspace
Windows
RMM tools
PSA tools

Benefits

401(k)
Health insurance
Paid time off

The Role

We are seeking a capable Tier 2 Support Technician who can operate independently within client environments while still handling Tier 1 tasks when needed. The role combines in-office work with on-site visits to client locations. You will troubleshoot escalated issues, support user environments, contribute to projects, and maintain a professional standard when engaging with clients. This position blends hands-on technical work with opportunities for growth beyond pure help desk or pure project work.

Physical & Work Requirements

Must be able to lift and carry up to 50 lbs
Comfortable working on ladders when required for installations and cabling
Willing to travel locally to client sites
Professional appearance and demeanor when onsite

Preferred Experience

Experience with RMM and PSA tools
Exposure to security best practices such as MFA, phishing prevention, and least privilege
Basic firewall and network troubleshooting experience
Google Workspace familiarity

What Success Looks Like

Confidently handle Tier 1 tickets independently
Own escalated issues with structured troubleshooting
Communicate clearly with clients onsite and remotely
Maintain clean, consistent documentation
Demonstrate steady technical growth and depth

What We Offer

Structured onboarding with clear expectations
Exposure to diverse client environments
Stable, established MSP in business since 2014
Competitive compensation based on experience
Growth path into advanced Tier 2, projects, or specialization

Job Type

Full-time

Pay

$50,000.00 - $60,000.00 per year

Experience

MSP: 2 years (Required)

Ability to Commute

Jacksonville, FL 32216 (Required)

Work Location

In person

Application Question(s)

This position requires onsite work at the clients location, are you OK with this?
List your top 2 favorite movies
What PSA/RMM have you used?
This position requires occasional work on a ladder as well as carrying up to 50lbs, are you OK with this?
Write a properly documented ticket resolution for this scenario:

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18d ago

IT Help Desk Technician

WO Partners LLC West Palm Beach, FL

West Palm Beach, FL

18d ago

$24 - $28/hr Full time Active Directory Application Support Avionte

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Job Description

On-site IT Help Desk Technician supporting about 200+ internal users across multiple West Palm Beach branches, addressing hardware, software, network, and application issues in a multi-system environment.

Responsibilities

Act as the initial contact for end users submitting requests via phone, email, and the ticketing system; triage, document, and resolve or escalate as needed
Diagnose and troubleshoot hardware including desktops, laptops, printers, scanners, mobile devices, and VOIP phones, as well as software issues for branch and corporate staff
Create and remove user accounts in Active Directory, Microsoft 365, TempWorks, GP, Avionte, and other line-of-business applications
Troubleshoot front-end issues in the TempWorks staffing platform (login, printing, workflow errors) and route deeper problems to the application owner
Image, configure, and deploy new workstations and laptops for new branches and replacements
Maintain accurate asset inventory across all locations
Support multi-factor authentication, password resets, and basic security policy enforcement
Provide remote support to branch staff via remote desktop tools; travel to local offices as required
Document recurring issues and contribute to the internal knowledge base
Assist with new branch IT setup as the company expands to 32 offices by 2029
Coordinate with vendors including ISPs, copier vendors, phone vendors, and MSPs to resolve service issues
Participate in after-hours escalations on a rotating basis as the team scales

Requirements

Minimum 2 years of help desk, desktop support, or MSP experience
Strong working knowledge of Windows 10/11, Microsoft 365 admin (Exchange, Teams, OneDrive, SharePoint), and Active Directory
Experience with ticketing systems such as ConnectWise, ServiceNow, Freshservice, or similar
Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and basic switch/router troubleshooting
Excellent customer service orientation with patience and clear communication for non-technical users
Ability to lift up to 40 lbs (workstations, printers, network gear)
Valid driver's license and ability to travel to local branches occasionally
High school diploma or equivalent

Technologies

TempWorks
Microsoft Dynamics GP (Great Plains)
Avionte
Carvin
Microsoft 365
Windows 10/11
Active Directory
ConnectWise
ServiceNow
Freshservice
Intune
MDM
RMM
Remote Desktop Tools

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Mileage reimbursement for branch visits
Certification reimbursement after 6 months

Compensation

Hourly rate: USD 24 - 28

Work Location

West Palm Beach, FL onsite

Application Question

Can you lift 50 lbs (workstations, printers, network gear)?

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18d ago

IT Help Desk Support

Dahl-Chase Diagnostic Services Bangor, ME

Bangor, ME

18d ago

Full time Active Directory Disaster Recovery Hardware Support

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Job Description

An on-site IT Help Desk role at Dahl-Chase Diagnostic Services supports a busy lab network across multiple sites in Bangor, Maine. The successful candidate will provide desktop support, manage helpdesk tickets, and contribute to LAN/WAN and virtual server projects, with rotating on-call responsibilities to keep operations running smoothly.

Responsibilities

Serve as on-site helpdesk support for a busy lab and additional sites.
Maintain the desktop environment by analyzing requirements, resolving problems, and installing hardware and software solutions.
Primary responsibilities include helpdesk support and helpdesk ticketing.
Assist in the design, analysis, maintenance and implementation of LAN/WAN equipment and networks and perform system administration of microcomputers and virtual server environments.
On-call is required on a rotating basis.

Requirements

Bachelor's degree in a technical field or five to seven years of experience on complex IT projects and system planning.
Minimum of three years' experience in a large local area network environment, designing and analyzing network systems.
Proficiency with Windows operating systems, Active Directory, MS Exchange, virtual server environments (Nutanix preferred), Sophos firewalls and endpoint protection, Terminal Services, SQL Server, Rubrik backup services and disaster recovery, Mitel phone systems, and physical networking skills.

Technologies

Windows operating systems
Active Directory
MS Exchange
Nutanix
Sophos firewalls
Endpoint protection
Terminal Services
SQL Server
Rubrik backup services
Disaster recovery
Mitel phone systems

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Job Type

Full-time

Compensation Package

Hourly pay

Schedule

8 hour shift
Day shift
On call

Ability to Commute

Bangor, ME 04401 (Preferred)

Ability to Relocate

Bangor, ME 04401: Relocate before starting work (Preferred)

Work Location

In person

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24d ago

Senior Associate, Help Desk

Options Clearing Corporation Dallas, TX

Dallas, TX

24d ago

$66k - $98k/yr Full time Active Directory Application Support Computer Skills

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Job Description

Options Clearing Corporation is seeking a Senior Associate, Help Desk to join its Dallas, Texas team on a hybrid work arrangement. The role centers on delivering advanced technical support, solving complex issues, and serving as the escalation point for junior staff, with opportunities to contribute to training, process development, and project work. A bachelor’s degree and at least three years of relevant experience are required.

Responsibilities

Provide Level I and II support, troubleshooting intricate desktop, software, and printer problems; manage virtual desktops by creating, updating, and deploying software images.
Document and respond to help desk calls via ServiceNow, ensuring requests are resolved within established SLA guidelines.
Maintain and update detailed procedures for all desktop hardware and software tasks to ensure consistency across the team.
Analyze support data and ticket patterns to identify recurring issues and perform root-cause analysis to prevent broader impact.
Participate in special projects, including department-specific desktop support, application testing, and new implementations.
Be available to travel to remote locations as needed.
Report status on issues to management and end users, and collaborate with other departments on escalations as needed.
Attend weekly meetings, provide status updates to management, and represent the help desk during project hand-offs as required.
Lead escalation efforts by guiding and resolving issues escalated by junior technicians.

Requirements

Windows 11 Fluency: Proficiency in diagnosing common Windows 11 issues, including Taskbar/Start Menu glitches, Windows Update failures, and driver compatibility concerns.
Virtualization Fundamentals: Basic understanding of how virtual desktops differ from physical ones, managing session host reconnections, and troubleshooting display protocols (RDP or Blast). Initial troubleshooting for Omnissa Horizon connection issues, including resetting virtual desktop sessions and resolving login failures.
Active Directory & Entra ID: Ability to perform standard user management tasks in hybrid environments, including password resets, unlocking accounts, and managing security group memberships.
Networking Basics: Familiarity with command-line tools such as ping, ipconfig, and tracert to determine if issues are local or network-wide.
Microsoft 365 Support: Experience troubleshooting the Office 365 suite (Outlook, Teams, OneDrive) within a virtualization or shared computer context.

Technologies

Windows 11
MacOS
Microsoft 365 / Office 365
IGEL
Omnissa Horizon
PowerShell
ServiceNow
RDP
Blast
Entra ID (formerly Azure AD)
Active Directory

Benefits

A hybrid work environment, up to 2 days per week of remote work
Tuition Reimbursement to support continued education
Student Loan Repayment Assistance
Technology Stipend enabling use of a personal device to connect to the network while working remotely
Generous PTO and Parental leave
401k Employer Match
Competitive health benefits including medical, dental and vision

Compensation

Salary range: $66,300.00 - $97,700.00 per year
Incentive range: 6% to 10%
The listed salary excludes fringe benefits and potential bonuses; final base pay is determined by skills, experience, and education
Pay equity considerations are applied when making offers; discretionary bonuses may be awarded based on company and individual performance and are not guaranteed
A substantial benefits package is available, with further details on the OCC careers page

Application Process

When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.
You will receive an email notification confirming that we've received your application.
If you are invited for an interview, a representative from OCC will contact you to schedule date, time, and location.

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26d ago

Experienced Technical Support Analyst

ArcLight Information Technology Newton, MA

Newton, MA

26d ago

$75k - $90k/yr Full time Active Directory Application Support Azure

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