Help Desk Specialist

As the Help Desk Specialist, you will provide front-line phone and in-person technical support for end users at Peterson Space Force Base.

Responsibilities

• Deliver phone and in-person support for users covering email, directories, and standard Windows desktop applications.
• Support users with contract-developed applications and applications developed under prior contract efforts.
• Act as the initial point of contact for troubleshooting PC hardware/software issues.
• Provide initial troubleshooting support for printer hardware/software problems.

Requirements

• CompTIA SEC+ certification is required by the project.
• Clearance: Active secret clearance or higher.
• Education: BA/BS degree.
• Experience: Minimum 3 years experience.

Technologies

• CompTIA SEC+
• Windows desktop applications

Team

• Communications Focal Point - PSFB

Location

• Onsite at Peterson Space Force Base, Colorado Springs, CO

Salary: USD 50,000 - 55,000 per year