Colorado

Support Jobs in Colorado

124 jobs found

Include remote jobs

Today

Help Desk Analyst

Deloitte Denver, CO

Denver, CO

Today

$76k - $84k/yr Full time Customer Support Hardware Support Help Desk

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Job Description

Deloitte is seeking a Help Desk Analyst for an onsite role in Denver, CO. This position supports day-to-day technology needs for end users while contributing to knowledge creation and shift-left improvements. You will handle Tier 1 contact support across multiple channels and provide Level 1 troubleshooting with clear escalation paths. The wage range for this role is $76,000 to $84,000 per year.

Responsibilities

Deliver Tier 1 contact support for walk-up, phone, chat, email, and the ServiceNow portal.
Provide after-hours coverage (all hours outside the business window, including weekends and holidays) through PagerDuty for Priority 1 and Priority 2 incidents only.
Communicate proactively with users using ServiceNow, phone, email, and Microsoft Teams.
Support knowledge creation, identify shift-left opportunities, and enable self-service solutions in coordination with client teams.
Perform remote troubleshooting and resolution using approved remote tooling.
Provide first-level troubleshooting and resolution for conference room and meeting room issues, including coordination support for OEM break-fix activity.
Handle Level 1 troubleshooting using SOP-based resolution for end user device technologies including M365, SCCM, Intune; escalate issues beyond Level 1 to the appropriate support groups.
Be onsite every working day and follow the Client Holiday Calendar.
Work assigned shift coverage: 5:30 AM to 5:30 PM Mountain Time at the Denver location and 7:30 AM to 4:30 PM Mountain Time at the Plymouth location.
Support after-hours and weekends for P1 and P2 issues if required.

Requirements

Ability to work independently and collaborate as part of a team.
Effective written and verbal communication skills.
Meticulous attention to detail and quality of work product.
Ability to build and sustain professional relationships.
Ability to lead projects or workstreams.
Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
Strong interpersonal skills and professional demeanor, with the ability to meet deadlines.
Ability to provide clear guidance to others.
1+ years of experience handling Tier 1 Helpdesks at a client location.
1+ years of experience performing Level 1 troubleshooting for Desktops/Laptops, M365, SCCM, and Intune.
Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline, or equivalent experience.
Limited immigration sponsorship may be available.
Ability to travel 10% on average based on work with clients and industries/sectors served.

Technologies

ServiceNow
PagerDuty
Microsoft Teams
M365
SCCM
Intune
Desktops/Laptops

Recruiting ends: December 31, 2026.

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Today

Service Desk Analyst

IDR Inc. Englewood, CO

Englewood, CO

Today

Full time Desktop Support End User Support Freshdesk

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Job Description

The Service Desk Analyst role at IDR, Inc. supports end users in Englewood, CO (onsite) by troubleshooting hardware, software, and connectivity problems, while also acting as an escalation point for more complex cases.

Role Responsibilities

Provide Tier 2-style service desk support by resolving escalated incidents and service requests for end-user technology.
Troubleshoot and support Windows and macOS devices, common end-user peripherals, and basic network connectivity or VPN-related issues.
Administer and support user access and productivity platforms, including Active Directory and Microsoft 365, in line with security and compliance standards.
Document activity thoroughly in an ITSM platform and coordinate with infrastructure and security teams to drive timely resolution.

Required Qualifications

3+ years of experience in an IT support, helpdesk, or service desk environment supporting end users in an enterprise setting.
Hands-on experience using an ITSM or ticketing tool such as ServiceNow, Jira Service Management, Freshservice/FreshDesk, ServiceDesk Plus, or a similar platform.
Strong troubleshooting capabilities across Windows, macOS, Microsoft 365, and common end-user hardware and peripherals.
Working knowledge of Active Directory concepts, including accounts, groups, and permissions, along with basic security best practices.
Understanding of networking fundamentals such as TCP/IP, LAN/Wi-Fi, and VPN, with the ability to communicate clearly and document effectively.

Technology Exposure

Windows, macOS
Active Directory, Microsoft 365
ITSM platform; ServiceNow, Jira Service Management, Freshservice, FreshDesk, ServiceDesk Plus
TCP/IP, VPN, LAN, Wi-Fi

Benefits

Competitive compensation package
Full Benefits, including Medical, Vision, Dental, and more
Medical, Dental, Vision, and Life Insurance
Opportunity to join an industry leading organization

Position Overview

This role supports end users by troubleshooting hardware, software, and connectivity issues and escalating more complex tickets as needed. You will work within a large, fast-paced enterprise environment that emphasizes reliable, secure, and customer-focused IT support (example: medical device or healthcare manufacturing).

Why IDR

25+ years of proven industry experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager committed to your success
ClearlyRated's Best of Staffing® Client and Talent Award winner for 12 years in a row
#LI-onsite

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Today

Manager, Technical Support

Litera Denver, CO

Denver, CO

Today

$100k - $115k/yr Full time Manager Marketing Application Support

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Job Description

Lead Litera’s frontline technical support function as a player-coach, owning daily case operations and SLA management while improving customer experience and case quality.

Responsibilities

Run daily case operations across Litera’s product suite, including ticket triage, SLA management, backlog reviews, and proactive escalation for high-stakes legal accounts.
Build, coach, and develop the support team using weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching tied to performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards by enforcing consistent tone, clarity, and documentation.
Perform root cause analysis when KPIs decline and launch improvement initiatives to address underlying issues.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits plus service improvement planning.
Partner with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Produce operational reporting and dashboards (daily, weekly, monthly) for senior leadership visibility into queue health, SLA adherence, CSAT, and risk.

Requirements

5+ years in technical or customer support with at least 2 years in a leadership role; SaaS or legal technology is preferred.
Hands-on experience with support platforms and tools including Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset to identify patterns in metrics, lead root cause analysis, and implement data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Technologies

Zendesk
Salesforce Service Cloud
Jira

Benefits

Comprehensive benefits package including medical, dental, and vision coverage.
401(k) with company match.
Incentive and recognition programs.
Eligibility to participate in a company bonus plan.

Where You’ll Work

Hybrid: based in Denver, CO or on the West Coast.
In-office expectation: at least 3 days per week for collaboration and connection.

Nice to Have

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Colorado Pay Transparency

Base salary range: $100,000 to $115,000 USD per year.
Final compensation determined based on experience, skills, education, and other relevant qualifications.
Role is eligible to participate in a company bonus plan.
Benefits subject to eligibility requirements.

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1d ago

Technical Support Specialist

Remarc Vending Fountain, CO

Fountain, CO

1d ago

$20 - $23/hr Full time Customer Support Hardware Support Onsite

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Job Description

Join Remarc Vending as a Technical Support Specialist in Fountain, CO (onsite). This full-time role supports customers with hands-on technical work and clear communication, while you help keep unique vending machines operating at their best. The schedule is Monday through Friday, 8:00am to 5:00pm, with no weekends, and pay is $20 to $23 per hour based on experience.

What you’ll get

Vacation Pay
Paid Holidays
Paid time off
Parental leave
Medical Insurance and Health insurance
401K Matching / 401(k) matching
Yearly bonus
Retirement plan
Employee discount
Referral program

Responsibilities

Dissemble and assemble vending equipment
Troubleshoot, repair, and refurbish vending parts and equipment
Read blueprints and instructions for customizing new vending machines
Package and secure vending machines for shipping via freight
Provide remote customer service

Work is performed in person in the warehouse and remotely through email, phone, and video calls.

Requirements

Experience with circuit boards and wire harnesses
Ability to operate and read a meter reader
Ability to use hand and power tools
Fork-lift operating experience preferred, but not required
Attention for details
Excellent customer service and communication skills
Ability to work methodically and meet deadlines
Driver’s License (Required)

Location: The greater Colorado Springs area, specifically Security Colorado (onsite). Schedule: Full-time, Monday through Friday, 8:00am to 5:00pm (no weekends). Pay: $20.00 to $23.00 per hour depending on experience. Education: High school or equivalent (Required). Experience: 2 years minimum.

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1d ago

Help Desk Advisor

MARK VII EQUIPMENT INC Arvada, CO

Arvada, CO

1d ago

$22 - $25/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Help Desk Advisor role in Arvada, CO (onsite) supporting customers and troubleshooting car wash system failures to reduce downtime.

Responsibilities

Serve as the first level contact for customers and guide them through the problem solving process
Provide first level technical assistance and work to resolve issues efficiently
Escalate unresolved issues to the next level of support
Track route and redirect problems to the correct resources
Update customer data and create/maintain activity reports
Follow up with customers, collect feedback, and drive issues through to resolution
Use strong customer service skills to meet and exceed customer expectations
Ensure accurate recording, documentation, and closure of support activity
Recommend procedure modifications or improvements based on recurring issues
Maintain and expand knowledge of help desk procedures, products, and services
Support a rotating weekend schedule
Complete other assigned duties

Requirements

High School Graduate
Customer service experience in a call center environment
Help desk support experience
Proficiency with MS Office tools: Excel, Word, MS Outlook, MS PowerPoint
SAP preferred (not required)
Excellent written and verbal communication skills
Ability to read and comprehend documents and simple instructions

Technologies

MS Office: Excel, Word, MS Outlook, MS PowerPoint
SAP

Benefits

Medical, dental, and vision insurance
24/7 virtual care and mental health support via Teladoc
Tax-advantaged HSA and FSA savings options
Company-paid Short-Term Disability
Company-paid Long-Term Disability
$25,000 in Life/AD&D insurance at no cost to you
401(k) plan with company matching
Accrued Paid Time Off (PTO)
Paid sick leave
Paid company holidays
Voluntary accident and critical illness insurance
Professional development opportunities
Opportunity to work with industry-leading technology in a team-oriented environment

Physical Requirements

Ability to lift and/or move up to 20 lbs.
Ability to stand, walk, bend, kneel, stoop, crouch, and use hands to grip regularly
Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Ability to sit for extended periods of time
Maintain professional appearance and grooming standards as outlined
Ability to actively listen and comprehend verbal conversations for extended periods of time

Pay: USD 22 - 25 per hour.

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2d ago

Help Desk Technician

The Broadmoor Hotel Colorado Springs, CO

Colorado Springs, CO

2d ago

$24 - $24/hr Full time Application Support Customer Support Hardware Support

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Job Description

As an Information Systems Help Desk Technician at The Broadmoor Hotel, you will be the first point of contact for technical support across the property in Colorado Springs. You will troubleshoot and resolve issues across hardware, software, networks, and hotel-critical applications while supporting both hotel associates and guests.

This onsite role centers on keeping business technology running reliably, handling daily help desk requests, and escalating complex problems when needed, all while meeting The Broadmoor’s service and excellence standards.

Key Responsibilities

Answer technical support requests through phone, email, chat, and in-person interactions with prompt, professional, customer-focused service.
Troubleshoot and resolve issues across desktops, laptops, mobile devices, printers, thin clients, and other peripherals, including hardware, software, and connectivity problems.
Support core hotel systems such as Property Management Systems (PMS), Point-of-Sale (POS) terminals, Virtual Desktop Infrastructure (VDI), IPTV platforms, and other business-critical applications.
Assist with wired and wireless network connectivity issues in guest rooms, meeting spaces, offices, and public areas.
Install, configure, deploy, relocate, and replace computer hardware, peripherals, and related technology equipment across the property.
Diagnose and resolve technical issues involving operating systems, software applications, user accounts, and workstation performance.
Log, update, track, and close support tickets in the IT service management system, maintaining accurate documentation and timely resolution.
Monitor the Help Desk email account and service queues, prioritize requests, and route work assignments appropriately.
Document system issues, software malfunctions, troubleshooting steps, and resolutions for support records and knowledge resources.
Escalate complex technical issues to Information Systems leadership, specialized support teams, or third-party vendors as appropriate.
Provide white-glove technical support for VIP guests, executive leadership, conference centers, meetings, and special events.
Perform routine Help Desk operations, including scheduled maintenance, system checks, and preventative support tasks.
Support workstation security by applying updates, maintaining antivirus protection, enforcing access controls, and following cybersecurity best practices.
Protect confidential company, employee, and guest information while ensuring compliance with privacy, data protection, and PCI/PII security requirements.
Assist with system backups, device imaging, software deployments, and technology lifecycle management initiatives.
Provide user training and guidance on supported hardware, software applications, and hotel technology systems.
Maintain accurate inventories of computer hardware, software licenses, mobile devices, and related technology assets.
Collaborate with departmental leaders to ensure technology resources support operational and guest service objectives.
Follow established IT policies, procedures, and service standards while independently managing multiple priorities in a fast-paced hospitality environment.
Ensure compliance with The Broadmoor guidelines, including operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Complete additional duties and responsibilities as required.

Required Qualifications

Minimum of a high school diploma or GED equivalent.
Current CompTIA A+ certification required for consideration.
Ability to obtain CompTIA Network+, CompTIA Security+, or equivalent industry-recognized certification within 180 days of employment.

Preferred Qualifications

Previous Help Desk, Desktop Support, Technical Support, or Information Systems experience.
Experience supporting Microsoft Windows environments, networking, printers, mobile devices, and business applications.
Hospitality technology experience, including support of PMS, POS, IPTV, VDI, and guest-facing technology systems.

Additional Requirements

Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
Highly motivated team player with strong collaboration and positive energy.
Excellent communication skills, including negotiation and conflict resolution, in a fast-paced environment.
Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
Flexible schedule including weekends and holidays as required by the calendar of events.
Reasonable accommodation will be provided for individuals with disabilities.

Compensation

$24.00/hour

Benefits

Comprehensive health and dental insurance
401(k) retirement plan
Exclusive local discounts
Professional growth and mentorship from top industry experts

Technology & Certifications

Property Management Systems (PMS)
Point-of-Sale (POS) terminals
Virtual Desktop Infrastructure (VDI)
IPTV platforms
Microsoft Windows
CompTIA A+, CompTIA Network+, CompTIA Security+

Application Notes

Your application will not be penalized for redacting or removing age-identifying information (such as age, date of birth, or dates of school attendance/graduation).
This posting is expected to close by the date listed at the top of the page and may close sooner if filled.
If necessary, the posting will remain open until filled.

If you do not meet every qualification, The Broadmoor encourages you to apply. Exceptional candidates who show a genuine willingness to learn, grow, and help deliver Five-Star service are welcome to apply.

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2d ago

Sr Technical Support Engineer

FormFactor, Inc. Boulder, CO

Boulder, CO

2d ago

$75k - $99k/yr Full time Senior Field Technical Support Hardware Support

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Job Description

Join a customer-facing technical role supporting cryogenic chip-scale probe stations for advanced semiconductor and quantum device characterization.

Responsibilities

Act as a senior escalation resource for field engineers, technicians, applications personnel, product support teams, and customers when standard troubleshooting and first-line escalation do not resolve the issue.
Independently diagnose and resolve complex, ambiguous, system-level problems across cryogenic refrigeration, vacuum systems, thermal interfaces, precision motion, probe positioning, electrical controls, sensors, instrumentation, computer hardware, system software, and network connectivity.
Perform advanced root-cause and failure analysis using equipment logs, alarm histories, test data, schematics, drawings, bills of material, service records, experiments, and subsystem diagnostics; define and validate corrective actions.
Lead complex remote and on-site troubleshooting by setting a diagnostic strategy, assessing technical and customer risk, and deciding whether part replacement, engineering intervention, containment, or broader corrective action is needed.
Provide technical support for installations, configurations, calibrations, acceptance tests, upgrades, recovery efforts, and customer training for cryogenic chip-scale probe stations.
Own technical documentation for critical escalations, including problem definition, diagnostic strategy, test results, root-cause conclusions, risk assessment, corrective actions, and final resolution.
Identify systemic issues affecting design, reliability, and maintainability, and translate field findings into actionable engineering requirements that influence corrective-action priorities and product decisions.
Partner with design engineering, software engineering, manufacturing, quality, applications, and service teams to reproduce complex issues, lead technical reviews, validate corrective actions, and update service guidance.
Build and refine advanced troubleshooting methodologies, diagnostic tools, service procedures, knowledge articles, work instructions, and training materials to improve support effectiveness.
Establish and model safe handling and diagnostic practices for precision components, samples, cables, probes, and vacuum hardware aligned with safety, electrostatic discharge, cleanliness, and contamination-control requirements.
Support domestic or international travel as needed, with schedule flexibility for installations, escalations, and customer needs.

Requirements

Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Technologies

Salesforce Field Service Lightning

Skills

Cryocoolers
Cryogenics
Customer Support Training
Customer Technical Support
Detail-Oriented
Industrial Maintenance
Interpersonal Communication
Salesforce Field Service Lightning
Technical Problem-Solving

Benefits

Medical
Dental
Vision
EAP
Short-term and long-term disability
Life insurance
Flexible spending and savings accounts
401(k)
ESPP
Paid time off

Pay

This role in Boulder, Colorado pays between $75,000 and $99,000 per year, depending on experience, skills, and background.
Pay may vary in other locations.