Help Desk Support I

Advanced Dermatology and Cosmetic Surgery offers a supportive on-site work environment in Maitland, Florida. This Help Desk role focuses on delivering dependable technical support to end-users via phone, email, and self-service, while also handling equipment setup and maintaining thorough records as software and hardware updates are implemented.

Benefits

• Referral Program
• Comprehensive Benefits Packages
• Paid Time Off (PTO), 6 Paid Holidays, Floating Holiday, Vacation Time
• 401(k)

Compensation and Benefits (Eligible for Full-Time Positions)

• Referral Program
• Comprehensive Benefits Packages
• Paid Time Off (PTO), 6 Paid Holidays, Floating Holiday, Vacation Time
• 401(k)

Responsibilities

• Provide top-notch technical support to end-users via phone, email, and self-service requests
• Diagnose and resolve hardware and software issues, communicating effectively with end-users to understand equipment problems and propose solutions
• Set up, configure, and test computer equipment and peripherals
• Maintain detailed records of customer issues, tracking each case through to resolution
• Assist in software and hardware updates
• Perform PC Moves/Adds/Changes as needed

Requirements

• Possess strong hardware and software knowledge
• Be proficient in Windows operating systems (Windows 10, etc.), Microsoft Office Suite, and Microsoft Exchange/Outlook
• Have experience diagnosing PC hardware problems
• Be able to perform basic network functions
• Conduct computer remedial and preventative maintenance
• Maintain accurate and complete records of customer calls and resolutions
• Stay current with technical knowledge of relevant products and support policies
• Have 1 year of experience working in a help desk environment, resolving computer hardware and software-related issues

Technologies

• Windows (Windows 10), Microsoft Office Suite, Microsoft Exchange/Outlook

Location: Maitland, FL (onsite)