Help Desk Tech - DAYS - TS/SCI w/Polygraph

Onsite help desk support role on DAYS shift requiring TS/SCI with Polygraph clearance in a customer-site environment.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and systems hardware and software
• Resolve technical problems and answer queries via telephone or self-service tickets for hardware, software, network, system/application access, and telecommunications
• Diagnose, identify, isolate, and analyze problems using historical data and records
• Route calls to product line specialists, application, or system support specialists as needed
• Maintain and update records in tracking databases; alert management to recurring issues and patterns

Requirements

• Education: High School Diploma
• Experience: 1 year of related experience
• Security: Security+ CE
• PWS 9.1: ITIL, A+, HDI-CSR, MS 365
• Clearance and Citizenship: TS/SCI with Polygraph; US Citizenship Required
• Technologies: Microsoft 365
• Experience note: 4+ years of related experience (may vary based on technical training, certification(s), or degree)
• Travel: None

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Paid vacation and holidays for rest and recharge