Help Desk Tech - DAYS - TS/SCI w/Polygraph
Job Description
Onsite help desk support role on DAYS shift requiring TS/SCI with Polygraph clearance in a customer-site environment.
Responsibilities
- Provide technical support and troubleshooting to network, desktop, and systems hardware and software
- Resolve technical problems and answer queries via telephone or self-service tickets for hardware, software, network, system/application access, and telecommunications
- Diagnose, identify, isolate, and analyze problems using historical data and records
- Route calls to product line specialists, application, or system support specialists as needed
- Maintain and update records in tracking databases; alert management to recurring issues and patterns
Requirements
- Education: High School Diploma
- Experience: 1 year of related experience
- Security: Security+ CE
- PWS 9.1: ITIL, A+, HDI-CSR, MS 365
- Clearance and Citizenship: TS/SCI with Polygraph; US Citizenship Required
- Technologies: Microsoft 365
- Experience note: 4+ years of related experience (may vary based on technical training, certification(s), or degree)
- Travel: None
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Paid vacation and holidays for rest and recharge
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