TEKsystems is seeking an IT Help Desk Tier II/III professional for an on-site contract assignment in Monroe, Ohio. This role supports users across multiple locations, delivering 80 percent phone-based assistance and 20 percent deskside support within a Microsoft-centric environment.
Responsibilities
- Resolve escalated technical issues to restore services and minimize downtime
- Manage workstation imaging and deployment activities
- Maintain hardware and software inventories and related records
- Support mobile devices and ensure reliable networking connectivity
- Document procedures and knowledge for ongoing support
- Participate in technical projects and implementations as needed
Requirements
- Experience in Windows based environments
- Active Directory experience
- Office 365 experience
- VPN connectivity experience
- Hardware troubleshooting experience
- Software troubleshooting experience
- Ticket management experience
- End-user support experience
- Minimum four years of IT support experience in a Microsoft environment
- Excellent communication skills
- Strong troubleshooting skills
- Ability to independently prioritize and resolve complex issues
- Bilingual in Spanish and English
Technologies
- Windows
- Active Directory
- Office 365
- VPN
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Description
Join a growing, fast paced organization as an IT Help Desk professional providing support across multiple locations. The role emphasizes delivering strong customer service with a focus on 80 percent phone-based support and 20 percent hands-on deskside assistance. The ideal candidate will bring experience in Windows environments, Active Directory, Office 365, VPN connectivity, hardware and software troubleshooting, ticket management, and end-user support.
Job Type & Location
Contract position based in Monroe, Ohio, onsite.
Workplace Type
Fully onsite in Monroe, OH.
Application Deadline
Anticipated to close on July 30, 2026.
About TEKsystems
TEKsystems is a partner in transformation, helping clients turn ideas into actionable solutions. With a team of about 80,000 colleagues serving more than 6,000 clients, including 80 percent of the Fortune 500, across North America, Europe and Asia, TEKsystems leads in Full-Stack Technology Services and Talent Services. As part of the Allegis Group, the organization emphasizes collaboration and impactful partnerships to drive change.
About TEKsystems and TEKsystems Global Services
TEKsystems delivers business and technology services to accelerate transformation. Our scale, full-stack capabilities, and speed are supported by a global team of 80,000 professionals serving thousands of clients, including many Fortune 500 companies, across multiple regions. We combine strategic thinking with hands-on collaboration to unlock value for customers.
Regulatory Notices
San Francisco Fair Chance Ordinance
For positions located in San Francisco, we will consider qualified applicants with arrest and conviction records in accordance with the ordinance.
Massachusetts Lie Detector Law
Massachusetts law prohibits requiring or administering a lie detector test as a condition of employment. Violations may be subject to penalties and civil liability.
Use of Artificial Intelligence
We may employ Artificial Intelligence tools to support parts of the hiring process, including sourcing, screening, and evaluating candidates. AI aids in assessing applications and qualifications, but final hiring decisions remain with the human team.
