Help Desk Technician

A-1 WorkForce is hiring an onsite Help Desk Technician in Gray, TN. The role offers a salary range of USD 55,000 to 75,000 per year, with starting pay determined by experience. Benefits include a 401(k) plan, dental and vision insurance, and paid time off.

You will provide hardware and software support to end users, logging trouble calls and resolutions, and maintaining thorough documentation to support effective service delivery.

Benefits

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Responsibilities

• Provide email support to end users
• Manage security and anti-virus tasks
• Set up PCs within a Windows environment
• Address IP telephone issues
• Set up and maintain user accounts in Active Directory
• Perform hardware support for PCs, printers, and copiers
• Log trouble calls, document resolutions, and record processes used in the position

Requirements

• Microsoft Windows, all versions
• Office 365
• Common web browsers (IE, Firefox, Chrome, Safari)
• Network configuration (TCP/IP)
• Hardware troubleshooting

Technologies

• MS Windows (all versions)
• Office 365
• Common web browsers (IE, Firefox, Chrome, Safari)
• TCP/IP
• Active Directory