Help Desk Technician

Details

• Location: Lompoc, CA (onsite)
• Salary: USD 4,347 - 5,288 per month
• Education: High school diploma or equivalent
• Experience: Minimum 3 years

Responsibilities

• Assist personnel and students with software applications, operations, and malfunctions.
• Manage user accounts by creating, disabling, resetting, and editing as needed.
• Provide technical support for issues including troubleshooting, diagnosis, software installation, and malfunction resolution.
• Follow up on reported problems to ensure timely closure.
• Carry out general administrative duties as part of daily operations.
• Monitor and report incidents in accordance with district procedures.
• Respond to inquiries from sites via phone, email, and in person to determine the type of request.
• Diagnose issues, resolve problems, provide information, and refer to appropriate IT personnel when needed.
• Troubleshoot and assist in diagnosing technical issues with software applications, computer malfunctions, and program installations.
• Assist with deploying various application software products, manage user data, passwords, and backup scheduling.
• Ensure the availability and functionality of district supported software.
• Manage email accounts for personnel and students across Active Directory, Google Administrator Console, and Office 365.
• Perform general clerical duties including answering telephones, scheduling, and duplicating materials.
• Support department operations and assist with documentation such as instructions, notices, reminders, and memos.
• Document department operational activities as required and provide written references as needed.
• Process vendor requisitions including travel requests and reimbursements.
• Maintain an up-to-date list of technology equipment ordered district-wide and deployment dates.
• Install software and hardware and configure or re-image personal computers, Chromebooks, iPads, and laptops.
• Monitor student Chromebook activities using assigned software and report safety alerts as needed.
• Contribute to updates of reference manuals and documentation; ensure information is accurate and current.
• Maintain and modify files and records including help desk logs and work order systems to provide an audit trail.
• Participate in meetings, workshops, and trainings; research applications, vendors, and emerging technology; recommend products aligned with district needs and costs.
• Offer technical information and guidance to district personnel on technical issues and support assigned projects and programs.
• Ensure proper security and functionality of district supported software and facilitate communication with personnel and outside agencies to coordinate activities.
• Operate office equipment including copiers, fax machines, computers, and related software.
• Perform related duties as assigned.

Qualifications

• Education: High school diploma or equivalent
• Experience: Minimum of 3 years in related roles
• Certification: Google Certificated Educator Level 1 required

Technologies

• Active Directory
• Google Administrator Console
• Office 365
• Chromebooks
• iPads
• Laptops
• Google Certificated Educator Level 1

Other Duties

• Perform related duties as assigned.

Supplemental Information

All sections of the application must be completed. Incomplete applications will be screened out. The section titled Your Record of Experience must demonstrate the type and years of experience required for this position. A resume will not be accepted in lieu of a completed application. All correspondence will be conducted via email. Please add Governmentjobs.com to your safe sender list as some emails may be delivered to junk or spam folders.