Help Desk Technician

As an entry-level Help Desk Technician with the Pittsburgh Steelers, you will support designated departments through Tier 1 and entry-level Tier 2 IT services. This onsite role is focused on day-to-day assistance across Windows and macOS environments, with additional coverage for mobile devices, Microsoft 365, stadium technology, and retail POS systems. During Steelers game days, concerts, and other stadium events, you will help ensure equipment and connections are ready for action and follow up afterward.

Role snapshot

• Provide timely, professional first-line support for IT issues in person and remotely.
• Troubleshoot Windows and macOS computers, iOS and Android devices, and common peripherals including monitors and docking stations.
• Support Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
• Assist with workstation setup and security, including device provisioning, first sign-in, and authenticator registration.

Key responsibilities

• Install, configure, and troubleshoot printers, multifunction devices, and conference room technology, including Microsoft Teams Rooms.
• Troubleshoot conference room equipment and provide standby meeting support as needed.
• Handle account tasks involving Active Directory and Entra ID, including password resets, account unlocks, and MFA re-registration.
• Act as first responder for POS issues, including terminals, Verifone payment devices, gift card processing, and POS peripherals.
• Support stadium events by performing pre-event equipment checks, providing rapid response during events, and completing post-event follow-up.
• Support other IT team members with tasks and projects as assigned.
• Log and prioritize all requests in the ticketing system, and maintain knowledge base articles and hardware asset inventory.

Requirements

• Bachelor's degree in Information Technology or a related field, or equivalent hands-on experience.
• 0–2 years of IT support experience (internships, co-ops, and campus IT roles count).
• Strong customer service skills, including patience with non-technical users and the ability to stay calm under pressure.
• Clear verbal and written communication, plus organization to manage multiple tickets at once.
• Comfort troubleshooting Windows 11 and Microsoft 365, with familiarity with macOS, iOS, and Android.
• Basic understanding of Active Directory and networking fundamentals such as DNS, DHCP, Wi-Fi, and VPN.
• Self-starter who works independently and as part of a small team.

Technologies you will work with

• Windows, macOS, iOS, Android, Microsoft 365
• Outlook, Teams, OneDrive, SharePoint
• Active Directory, Entra ID, MFA, Microsoft Teams Rooms
• Verifone, POS systems, DNS, DHCP, Wi-Fi, VPN

Preferred qualifications

• Exposure to Intune, Windows Autopilot, or Entra ID.
• Experience with POS systems, Business Central, or other retail technology.
• Experience with Microsoft Dynamics 365, Power BI, Power Apps, and/or Power Automate.
• Experience working live events, venues, or other high-volume environments, including part-time or student jobs.
• Experience with conference room AV or Microsoft Teams Rooms.
• CompTIA A+, Network+, or Security+ certification.

Schedule and location

• Full-time, on site in Pittsburgh, PA.
• Works all Steelers game days, concerts, and other stadium events, including weekends, occasional late nights, and potential holidays.
• Able to lift and carry equipment up to 50 lbs and move around the stadium during events.