CMIT Solutions is seeking a Help Desk Technician to provide day-to-day onsite technical support in Taunton, MA. This role focuses on troubleshooting common hardware and software issues, assisting end users with IT needs, and helping maintain smooth operations for Windows-based devices, printers, and core productivity platforms.

Role overview

As the first line of support, you will handle incoming requests through phone, email, and ticketing systems while onsite. The position includes troubleshooting Windows devices, printers, and basic network issues, along with support and administration for Google Workspace and Microsoft Office 365. You will also manage user accounts, permissions, and perform basic security tasks.

Key responsibilities

Provide technical support via phone, email, and ticketing systems while onsite
Troubleshoot Windows devices, printers, and basic network issues
Support and administer Google Workspace and Microsoft Office 365
Manage user accounts, permissions, and basic security tasks
Document issues and resolutions clearly

Requirements

High school diploma or equivalent (Associate’s in IT is a plus)
Minimum of 1 year of experience in IT support or a related technical role
Basic knowledge of computer systems, software, and networking concepts
Experience in an MSP and/or educational environment preferred
Strong knowledge of Google Workspace and Office 365
Excellent customer service and communication skills
Ability to prioritize and manage multiple requests

Preferred qualifications

IT certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals)
Experience with remote support tools and systems

Technologies you’ll work with

Windows
Google Workspace
Microsoft Office 365

Location and pay

Taunton, MA (onsite)

$20 - $22 per hour

Help Desk Technician