Help Desk Technician

JRK Property Holdings is hiring an onsite Help Desk Technician in Los Angeles, CA to support internal users and keep technology running smoothly. This role combines hands-on troubleshooting with consistent collaboration with the IT team, with a schedule built around a standard workweek. The position offers medical, dental, and vision, basic life insurance options, paid holidays, and 401(k) auto-enrollment after 60 days, plus paid time off for your first year.

What you’ll do

In this full-time position, you’ll provide technical support by diagnosing and resolving hardware and software issues. You’ll help ensure efficient operation across systems, network, and servers by assisting with maintenance and supporting timely resolution of technical problems.

• Troubleshoot hardware and software issues for internal users
• Provide prompt responses to help desk requests and deliver technical support
• Address and resolve helpdesk tickets, escalating issues as needed
• Assist with systems, network, and server maintenance
• Install, configure, and maintain hardware and software components
• Collaborate with the IT team to support the efficient operation of all systems
• Work to ensure timely resolution of technical problems

What you bring

• Excellent verbal and written communication skills with clear writing and speaking, free of typos or grammatical mistakes
• Respectful, responsible approach: accepts responsibility and ownership, follows through on commitments, and maintains confidentiality
• Strong organizational skills and attention to detail, with reliable time management to meet goals and deadlines
• Ability to perform well in a fast-paced, high-volume environment
• Proficiency with Microsoft Office Suite or related software
• High School Degree required; an associate or bachelor’s degree in a relevant area is highly preferred
• Proven experience as a Help Desk Technician or similar role
• Proficiency in Windows and Mac operating systems
• Basic understanding of networking concepts
• Strong problem-solving and communication skills with a customer-oriented approach

Schedule, location, and work details

• Location: Los Angeles, CA (onsite)
• Work schedule: 7:30 to 5:00, Monday through Friday, with occasional weekends
• Travel: Occasionally may need to drive a personal vehicle for business; may occasionally travel (approximately 5%)
• Work environment: General office environment
• FLSA status: Non-exempt

Compensation and benefits

Hourly pay: USD 38 to 42 per hour.

• Medical
• Dental
• Vision
• Basic life insurance options
• Auto-enrollment in its 401(k) plan after 60 days of employment
• New employees accrue 80 vacation hours in the first year
• Paid sick leave per state or local requirements
• Paid holidays for ten holidays each year
• Eligible employees also receive paid holidays for ten holidays each year

Full-time details

You will work full-time, Monday through Friday.