Wave Internet Technologies LLC is hiring a Help Desk Technician in Rolla, MO for an on-site role that supports customers and internal teams with reliable, first-level technical help. If you prefer hands-on support work with a clear schedule and part-time flexibility, this position offers an accessible entry point into IT support alongside a team that values a professional, helpful experience for both technical and non-technical users.

What you’ll do

Provide first-level technical assistance to customers and internal users via phone, email, and remote tools
Diagnose and work to resolve hardware, software, and connectivity problems
Use a ticketing system to track, document, and follow up on service requests, resolutions, and next steps
Support system installations, updates, and configurations
Escalate more complex issues to the appropriate team members or departments
Maintain a positive and professional attitude while helping users with different technical backgrounds

What you bring

High school diploma or equivalent (required)
Previous experience in a help desk, IT support, or customer service role is preferred, but not required
Strong problem-solving skills with close attention to detail
Clear verbal and written communication
Familiarity with Windows OS, networking basics, and common productivity tools
Ability to multitask and manage time efficiently
Technical certifications such as CompTIA A+ or Network+ are a plus

Tools and systems

Windows OS
Ticketing system

Schedule and pay

$16.00 per hour

15-25 hours per week with evening hours, 2-3 days per week between 5pm-9pm
Every other Saturday/Sunday between 8am-6pm

This schedule is ideal for a college student or someone seeking part-time work.

Benefits

401(k) matching

Location

In person in Rolla, MO 65401. Relocation before starting work is required.

Help Desk Technician