Tier 1 Support

Tier 1 Support Jobs

12 jobs found

Today

Help Desk Technician - First Response Team M-F 11pm-7am

LEFCON, LLC Harmony, PA

Harmony, PA

Today

$19 - $22/hr Full time Computer Skills Customer Support End User Support

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Job Description

The Help Desk Technician role on the first response team supports LEFCON clients with day-to-day help desk ticket management during an M-F 11pm to 7am onsite shift in Harmony, PA. This position focuses on troubleshooting, escalation when needed, and accurate resolution while maintaining best practices.

Role Overview

As a Help Desk Technician, you will manage incoming support tickets generated by clients, work through issues from initial report to resolution, and escalate tickets as required. The role requires help desk experience and the ability to communicate technical details to both technical and non-technical users. You will also maintain in-depth knowledge of LEFCON hosted applications and services.

Responsibilities

Handle day-to-day support tickets generated by clients.
Troubleshoot desktop and printer issues.
Perform routine support activities, including ticket creation and resolution.
Investigate issues from inception through resolution, escalating tickets when needed while following best practices.
Maintain in-depth knowledge of LEFCON technologies, including hosted applications and services.
Manage multiple tickets simultaneously.
Assist with developing documentation, a knowledge base, and best practice guides.
Convey highly technical information to both technical and non-technical users.

Requirements

Demonstrated problem-solving and solution development skills, including the ability to explain problems and propose solutions to both technical and non-technical clients.
Previous help desk experience is required.
Experience with ticketing systems and multiple vendor solutions.
CompTIA A+ certification is highly preferred.
Excellent time management skills are essential.

Schedule and Location

Shift: Monday-Friday, 11pm to 7am
Work location: In person, Harmony, PA 16037 (required)

Compensation

Pay: $19.00 to $22.00 per hour

Job type: Full-time

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Remote Work

Remote work is available after 6 months.

Application Pre-Screening

Please provide an email address and potential dates and times you are available for a possible interview. Failure to answer all pre-screening questions will eliminate you from consideration.

Email address: Provide a valid email address for scheduling initial interviews.
Shift availability: Confirm whether you are open to working an 11pm-7am Monday-Friday shift.

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1d ago

Help Desk Representative Tier 1

Blackwood Campus Blackwood, NJ

Blackwood, NJ

1d ago

$20+/hr Part time Customer Service Customer Support End User Support

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Job Description

The Help Desk Representative Tier 1 at Blackwood Campus provides first-level technical support for campus users, handling inquiries and troubleshooting across hardware and software. Support is delivered in person, by phone, or electronically, with issues diagnosed, documented, and routed through standard help desk processes.

Role Overview

Provide technical assistance to users in person, via phone, or electronically.
Diagnose and resolve hardware and software issues following established help desk procedures.
Log and route requests, documenting resolutions and tracking problem status.
Administer help desk software and prepare activity reports.
Stay current with system information, changes, and updates.

Key Responsibilities

Respond to technical assistance requests in person, via phone, or electronically.
Research questions using available information resources.
Advise users on appropriate next steps.
Follow standard help desk procedures for each interaction.
Log all help desk interactions and maintain accurate documentation.
Redirect issues to appropriate resources when needed.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports reflecting help desk activity.
Support coverage with a flexible work schedule, including occasional night and weekend support.

Minimum Qualifications

Associate’s degree or equivalent work experience.
Proven customer support experience.
Oral and written communication skills.
Excellent interpersonal skills with a customer service focus.
Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
Knowledge of relevant call tracking applications.
Ability to collaborate in a team environment.
A flexible work schedule required with occasional shift changes.

Education

Associate’s degree or equivalent work experience.

Schedule

Part time position requiring a flexible schedule, with occasional shift changes and support coverage during nights and weekends.

Pay and Location

Location: Blackwood, NJ (onsite)
Salary: USD 20 per hourly
Job Type: part time

Benefits

Retirement plan.
Short-term disability plan.
Paid time off policy, including paid holiday time.
Employee Assistance Program (EAP).
Tuition reimbursement.
Tuition waiver programs.
Professional development opportunities.

Application Details

Published Salary Range: $20.00/hour
Job Open Date: 08/17/2026
Job Close Date: Open Until Filled Yes
Application Types Accepted: Main App - Applicant

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2d ago

Tier 1 Technical Support

ThinkTech IT New York, NY

New York, NY

2d ago

$22 - $27/hr Contract Customer Support Desktop Support End User Support

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Job Description

ThinkTech IT is hiring a Tier 1 Technical Support Help Desk contractor for hybrid work in New York, NY.

Responsibilities

Install, configure, troubleshoot, and resolve Windows 10 issues
Support users with virus infection assistance and browser troubleshooting
Troubleshoot MS Office Suite (2010-19) and Office 365, including Excel, Word, and Outlook
Diagnose and resolve a range of hardware and software errors
Provide technical support via phone, e-mail, and text
Install, troubleshoot, and maintain printers and other peripherals
Communicate with staff and customers using careful attention to detail
Work independently or collaboratively as part of a team
Apply problem-solving skills with analytical and critical thinking
Translate technical details into simple terms for non-technical customers
Handle complex concepts and stay effective in fast-paced, multi-tasking environments
Use excellent written and verbal communication skills while supporting end users

Requirements

1 year of Service Desk or IT experience, including internship experience
Prior work experience in customer service and/or an IT-related field
Excellent customer service skills (people-focused support)
Independent problem-solving ability with a commitment to staying current with technology

Technologies

Windows 10
MS Office Suite 2010-19
Office 365
Excel, Word, Outlook

Contract Details

Job type: Contract
Potential: Ability to transition into a full-time role after the contract period

Benefits

Health insurance
Paid time off

Location and Work Style

Location: New York, NY (hybrid), 10012
Remote: Yes

Pay

Hourly rate: USD 22 - 27 per hour

Culture Notes

Outcome-oriented: Results-focused with strong performance culture
People-oriented: Supportive approach with fairness-focused mindset
Team-oriented: Cooperative and collaborative work style

Additional Perks

Hybrid schedule
Onsite Engineer shadowing
Quick growth opportunity with work in Project Management roles
Laid-back start-up culture
No formal in-office dress code
Drinks and snacks
Monthly happy hours

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3d ago

Hybrid Desktop Support Analyst

Helion Technologies Inc Rochester, MN

Rochester, MN

3d ago

$20 - $26/hr Full time Active Directory Application Support Autotask Psa

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Job Description

Helion Technologies Inc is recruiting a Hybrid Desktop Support Analyst to support its Tier 1 function in the Rochester, MN area. This hybrid role combines first-line assistance while working from home with on-site troubleshooting for tickets escalated from the remote support team, with all troubleshooting steps recorded in Autotask.

In this position, you will act as a primary point of contact for incoming support requests, manage daily ticket and call volume, and help remote users with application support and secure access setup. On-site, you will complete physical break/fix and project-oriented tasks for client environments.

Responsibilities

While working from home, serve as the initial point of contact for incoming support inquiries and handle triage, troubleshooting, and resolution for Tier 1 issues.
When tickets are escalated to field services, perform physical troubleshooting on-site.
Document each troubleshooting step in Helion’s ticketing system, Autotask.
Provide fast, courteous support to Helion’s client base.
Maintain an average queue of 5-7 tickets and respond to 16-18 calls per day.
Support remote users with application support and configuring VPN access.
Assist with application and end-user needs across software environments as part of Tier 1 support workflows.

Requirements

Knowledge of computer software, operating systems, hardware, and networking.
Experience with software as a service (SaaS) and other software hosting protocols.
Strong verbal and written communication skills.
Good problem-solving and critical-thinking ability.
Ability to work both independently and as part of a team in a fast-paced environment.
Experience providing professional, courteous customer service.
Ability to foster and maintain a collaborative, team-oriented work style.
Ability to prioritize tasks effectively while managing support volume.
Maintain user accounts using Active Directory and Microsoft 365, including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
Install, configure, and troubleshoot computer hardware and software including Hard drive, SSD, RAM, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
Troubleshoot network connectivity issues related to DNS, DHCP, web browsers, and DMS.
Support troubleshooting for printer functions such as scan to email, scan to file, and specialty printing (including check printers, impact printing, and form printing using DMS software).
Commute to client locations as needed, including completion of on-site break/fix and project-oriented tickets.
Perform on-site tasks including PC wipes, reimaging, and deployment, plus network connectivity, access point management, and VoIP configuration.
Travel to Helion client locations in Minneapolis, Rochester, MN and surrounding areas using a personal vehicle; mileage reimbursement is tracked and submitted via the MileIQ app (download required).
Ability to commute to Rochester, MN 55901 (required).

Technologies

Autotask
Active Directory
Microsoft 365
Windows 10-11
Adobe
Dealer Management Systems (DMS)
DNS, DHCP, Web Browsers, VPN
Hard drive, SSD, RAM, PC wipes, reimaging, VoIP, access point management
MileIQ app
SaaS

Education, Certification & Experience

CompTIA A+ or equivalent certifications.
Associates Degree in Information Technology or a related subject.
1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
1+ years of experience working on-site with end users.
Azure/AD: 1 year (preferred).
O365: 1 year (preferred).

Job Type, Location & Pay

Job type: Full-time
Work location: Hybrid remote in Rochester, MN 55901 (hybrid)
Pay: $20.00 - $26.00 per hour
Experience requirement: 1+ years
Location requirement: Rochester, MN 55901 (required)

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

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4d ago

Help Desk Technician - Tier 1

LEFCON, LLC Harmony, PA

Harmony, PA

4d ago

$22 - $25/hr Full time Customer Support End User Support Hardware Support

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Job Description

LEFCON, LLC is hiring a Tier 1 Help Desk Technician for onsite support in Harmony, PA.

Responsibilities

Respond to client issues promptly and professionally.
Own first-level escalated support from first touch through resolution or a clean handoff.
Create, manage, assign, update, and close tickets accurately in Autotask.
Track time completely and correctly on all service work.
Provide end-user support for Office 365 apps: Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, and Forms.
Support basic Windows Server tasks, including user and group management and awareness of common server roles.
Handle common SSL certificate concepts, requests, and implementations.
Support hospitality technology environments, including PMS, POS, door lock interfaces, guest internet, call accounting, and related systems.
Use LEFCON support tools effectively, including the phone system, Datto RMM, Autotask, Auvik, IT Glue, and ScalePad.
Monitor alerts, dashboards, device status, and basic network information.
Maintain accurate client documentation in IT Glue.
Create and update passwords according to LEFCON security policy.
Communicate with clients before they need to ask for updates.
Follow issues through until resolved or handed off with zero ambiguity.
Protect client business operations through careful, secure, disciplined work.

Requirements

Two or Four year degree in IT
Or commensurate practical IT experience
Help Desk experience: 2 years (Required)
CompTIA A+ (Required)
Lenovo desktop and laptop support experience (preferred/optional)
Hospitality technology experience (preferred/optional)
Exposure to MSP tools such as RMM, PSA, documentation, monitoring, and asset management platforms (preferred/optional)

Technologies

Autotask
Office 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, Forms)
Windows Server
SSL certificates
PMS, POS
Datto RMM, Auvik
IT Glue
ScalePad

Success Measures

Tickets handled quickly, accurately, and professionally.
Clients receive clear communication and timely updates.
Documentation is complete enough for the next person to understand the environment and work performed.
Time entries are accurate and submitted consistently.
Repeat mistakes are reduced through learning and documentation.

LEFCON Standard of Performance

If you touch it, you own it.
The client should never wonder who owns the issue.
The team should never have to guess the next step.
Documentation should make the work visible.
Communication should happen before someone has to ask.
Mistakes should be owned, fixed quickly, and not repeated.
Activity is not the goal; resolution is.
Not my job is not acceptable.
Every interaction either builds or damages trust.
At LEFCON, technical skill matters; ownership matters more.

Job Details

Job type: Full-time
Pay: $22.00 - $25.00 per hour
Location: Harmony, PA (onsite)
Work remotely: Yes, after 6 months

Benefits

401(k) and 401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application / Pre-Screening

Please provide a valid email address that will be used for scheduling an interview.
Please list 2-3 dates and time ranges you could do an interview.
Failure to answer all pre-screening questions will eliminate you from consideration.

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5d ago

IT Help Desk Analyst

Clarifying Marketing Group LLC Clearwater, FL

Clearwater, FL

5d ago

$26 - $26/hr Full time Azure Ad / Entra Id Desktop Support Device Management

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Job Description

This onsite IT Help Desk Analyst position in Clearwater, FL supports employees with Tier 1 and Tier 2 technical assistance through a ticketing system. The role focuses on troubleshooting and maintaining macOS devices, including enrollment and device management using Microsoft Intune.

Key Responsibilities

Deliver Tier 1 and Tier 2 technical support to employees by responding to ticket requests.
Troubleshoot and resolve issues involving hardware, software, peripherals, and mobile devices.
Install, configure, and support macOS computers and associated hardware.
Enroll, configure, and manage company-owned devices using Microsoft Intune.
Support workstation deployments, new hire onboarding, employee offboarding, and hardware provisioning.
Maintain inventory for laptops, desktops, monitors, accessories, and other IT assets.
Escalate more complex issues to senior IT staff while providing thorough documentation of troubleshooting steps completed.

Required Qualifications

1 to 2 years of experience in an IT Help Desk, Desktop Support, or break/fix environment.
Highschool Diploma/GED.
Professional experience supporting macOS devices.
Working knowledge of Microsoft Intune for device enrollment and management.
Strong troubleshooting ability across hardware, software, operating systems, and peripherals.
Excellent verbal and written communication skills.
Strong customer service skills, including the ability to explain technical topics clearly to non-technical users.
Experience using a ticket management system, preferably Zendesk.
Ability to prioritize multiple support requests while maintaining accuracy and attention to detail.
Self-motivated, organized, and dependable work style.

Preferred Qualifications

Experience supporting Microsoft 365 and cloud-based business applications.
Familiarity with Microsoft Entra ID (Azure Active Directory).
Experience supporting iOS devices.
Knowledge of endpoint security tools and device compliance policies.
CompTIA A+, Apple Certified Support Professional (ACSP), or similar certifications.

Technology Stack

macOS
Microsoft Intune
Microsoft 365
Microsoft Entra ID (Azure Active Directory)
Zendesk
iOS

Location and Pay

Clearwater, FL (onsite). Hourly pay: USD 26.

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Role Profile

Team-oriented approach with a focus on helping employees resolve technical problems.
Analytical and troubleshooting skills with a proactive mindset for issue resolution.
Ownership and follow-through to completion for support requests.
Strong organizational skills to manage competing priorities.
Commitment to delivering an outstanding employee support experience.

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5d ago

Associate Help Desk Technician (Tier 1)

General Dynamics Information Technology Washington, DC

Washington, DC

5d ago

$26 - $35/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Provide first-point-of-contact Tier 1 support for a federal government client, delivering white-glove service while meeting support performance metrics.

Responsibilities

Handle foundational Tier 1 technical support for onsite and remote customers via phone, chat, email, and ticketing systems
Deliver professional, white-glove customer service by greeting users, actively listening, and maintaining a calm, reassuring approach
Follow standard operating procedures (SOPs) and established documentation to resolve standard requests (password resets, account lockouts, and similar issues)
Use strong attention to detail and problem-solving to drive first-contact resolution when possible
Accurately document and track incidents, requests, and troubleshooting steps in a ticketing management system
Explain basic technical concepts clearly using non-technical guidance during customer troubleshooting
Meet or exceed individual support metrics including FCR (first-call resolution), AHT (average handle time), and CSAT (customer satisfaction)
Escalate complex issues to higher-tier teams with a warm handoff and clear documentation of work completed so the customer does not repeat prior steps

Requirements

Education/experience: High School Diploma/GED plus 1 year of related technical or customer support experience; or an Associate’s Degree or higher in an IT-related discipline
CompTIA Security+ required upon hire
Security clearance: Active Top Secret with SCI Eligibility
Basic knowledge of Windows and MacOS, plus familiarity with Microsoft Office
Excellent phone/chat etiquette and strong verbal and written communication
Ability to pass a basic English Language assessment test
Location: On customer site, Washington, District of Columbia
U.S. Citizenship required

Technologies

Windows
MacOS
Microsoft Office

Shift Options

Mon-Fri shift
Option 1: 0800 - 1630 (plus +2 weekends a month and covering occasional other shifts)
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon
Everyone must work 4 holidays a year

Travel required: 10-25%
Years of experience: 4+ years of related experience (may vary based on technical training, certification(s), or degree)

Compensation

Hourly rate: USD 26 - 35 per hour (likely hourly rate: $26.44 - $35.78)
Benefits: View information about benefits and the company’s total rewards program

Identity Verification Process

Complete an identity verification process using advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud
Be on camera during virtual interviews
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By proceeding, you authorize the collection, processing, and use of biometric data for identity verification and security purposes