Help Desk Technician - Swing Shift - TS/SCI W/ POLY

Responsibilities

• Deliver technical assistance and troubleshooting for network, desktop, and systems hardware and software.
• Resolve technical issues and respond to inquiries by phone or via a self-service ticket for internal or external customers, covering computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, pinpoint, isolate, and analyze problems using historical data and records.
• Route complex issues to product line specialists, application support, or system support as needed.
• Maintain and update records in tracking databases; alert management to recurring problems and trends.

Requirements

• HS/GED with 4+ years of related experience
• Security+ CE certification or the ability to obtain prior to start date
• Must obtain a PWS 9.1 certification; acceptable options include ITIL, A+, HDI-CSR, MS 365
• TS/SCI with CI Polygraph clearance required; US Citizenship required
• Location: Customer Site
• 3+ years of related experience (may vary based on technical training, certifications, or degree)
• CompTIA Security+ CE certification

Technologies

• ITIL
• Microsoft 365

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Use your expertise to protect the country from threats.

Salary and Benefits Information

The likely hourly rate for this position is between $38.01 and $51.43. This is not a guarantee of compensation; salary is set based on experience, geographic location, and contractual requirements and could fall outside this range.

View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, identity verification uses advanced biometrics and artificial intelligence to ensure authenticity. You may be on camera during virtual interviews, and we may capture your image to verify identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of biometric data for identity verification and security purposes.

About Our Work

We are GDIT, a global technology and professional services company delivering technology solutions and mission services to every major U.S. government agency, defense and intelligence community. Our 26,000 experts leverage technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering capabilities in AI, cloud, cyber and software development.