Helpdesk Analyst

One Community Bank, located in Adams, WI, offers a hybrid work option for this Helpdesk Analyst role. The position focuses on supporting internal colleagues with technology needs, diagnosing and solving technical problems, and delivering timely solutions, with support from the Technology Solutions Department.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Flexible Spending Account
• Competitive Salary
• Paid Time Off
• Wellness Reimbursement Plan
• Pet Insurance
• Accident Insurance
• Hospital Indemnity
• Critical Illness
• Short-term and Long-term Disability Insurance

Responsibilities

• Serve as the primary contact for colleagues seeking tech support, diagnosing problems and delivering timely, effective resolutions.
• Assist internal users with technology needs, including computers, software, peripherals, and telecommunications equipment.
• Communicate clearly to provide guidance and solutions that meet colleagues' technology requirements.
• Report to the Helpdesk Supervisor in the Technology Solutions Department and collaborate with team members.

Requirements

• At least 1 year of experience troubleshooting computers and end-user technology, with a minimum of 2,000+ hours of hands-on experience.
• In-depth MS Windows knowledge is essential.
• Familiarity with Microsoft 365 user administration is required.
• Experience in hardware troubleshooting.
• A basic understanding of networking principles is beneficial.
• Strong analytical and problem-solving abilities.
• Good organization and interpersonal skills.

Technologies

• MS Windows
• Microsoft 365

We take care of our team, both on and off the job. If you’re ready to advance your skills and join a team that values hard work and thoughtful problem-solving, complete your application today.