Helpdesk IT Technician

Sequoya Technologies Group LLC is hiring a Helpdesk IT Technician to support end users through both remote and on-site assistance. This full-time hybrid role is based in Peterborough, NH, with entry-level training provided as you build experience in helpdesk operations and desktop support.

You’ll be part of a team that handles day-to-day requests, from setting up new equipment to diagnosing desktop application issues, while keeping service tickets organized and communication clear. The position involves a rotating on-call schedule to support client needs during evenings, weekends, and holidays.

Role details

• Location: Peterborough, NH (hybrid)
• Work setup: Hybrid, with staff working from home 2-3 days per week and the remainder in the Peterborough office
• Job type: Full-time
• Schedule: Business hours 8:00am-5:00pm, Monday through Friday (excluding company holidays)
• Expected hours: 40.0 hours per week
• On-call: Technicians are on call during evenings, weekends, and holidays on a rotating basis for client emergencies
• Training & probation: New hires work in the office every day until the 90-day training and probationary period is complete and the Service Manager determines you can work more independently

Compensation

• Pay range: $21-$23 per hour
• Starting pay: $21/hr, increasing to $23/hr

Responsibilities

• Set up new computers
• Install software
• Deliver equipment to client sites
• Troubleshoot desktop application issues
• Answer incoming calls and create service tickets
• Continue learning more advanced skills over time

Requirements

• Customer service experience (any type)
• High school or college technology classes
• Self-study or projects
• Friendly and patient approach with strong people skills
• Ability and desire to work within a mutually supportive team
• Excellent attention to detail
• Strong verbal and written communication skills
• Adequate space and Internet service to work from home as needed
• Ability to work in a busy environment and prioritize tasks appropriately
• Education: Associate (Required)
• Windows: 1 year (Required)
• Computer networking: 1 year (Required)
• English: Required

Work from home and travel expectations

• All employees must live within 60 minutes travel time to the Peterborough, NH office due to on-call responsibilities

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan