Helpdesk Specialist

On-site IT support role for Saatva in New York, three days per week (Tuesday through Thursday), delivering in-person customer service.

Responsibilities

• Serve as the primary IT support contact during business hours on Tuesday through Thursday at the Whitestone office.
• Troubleshoot and resolve Okta issues including authentication and single sign-on.
• Troubleshoot and resolve Google Workspace issues, including Gmail, Drive, Docs, and Sheets.
• Troubleshoot and resolve Slack issues related to collaboration and messaging.
• Troubleshoot and resolve issues with payment processing systems.
• Troubleshoot and resolve issues with conference room AV systems.
• Escalate unresolved problems to higher-level support teams when necessary.
• Document issues and resolutions in the IT ticketing system.
• Proactively identify recurring issues and recommend process improvements.
• Maintain a professional demeanor and deliver high-quality customer service.

Requirements

• Familiarity with Okta, Google Workspace, Slack, and payment systems.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience supporting remote teams.
• Basic knowledge of IT ticketing systems or help desk tools.

Technologies

• Okta
• Google Workspace
• Slack
• Payment processing systems
• Conference room AV systems

Benefits

• Competitive pay
• Employee referral bonus program
• Discounts on employee purchases and friends-and-family products
• A supportive and dynamic team environment