Helpdesk Technician

At TLC Engineering Solutions Inc, you will support day-to-day technology needs with a role built around responsive service and clear communication. This hybrid position in Orlando, FL includes two days per week in-office, along with work-from-home options and flexible schedules. If you enjoy helping others and making IT issues disappear quickly, this is a great fit. The company also offers a merit-based incentive bonus and a strong benefits package designed for long-term stability, including 401(k) match and comprehensive insurance coverage.

What you’ll do

• Configure and troubleshoot workstations, laptops, tablets, and monitors
• Maintain the TLC IT Ticket system and support ongoing workflow
• Contact employees who submit trouble tickets to gather details and keep updates moving
• Resolve tickets in a timely manner and close tickets after successful completion

What you bring

• Minimum 2 years of IT Help Desk experience
• Comprehensive knowledge of workstation hardware and Windows Operating Systems
• A proven understanding of Azure Active Directory and Office 365
• Ability to be friendly and approachable, with effective communication skills to solve problems and explain resolutions to employees

Tools and technologies

• Windows Operating Systems
• Azure Active Directory
• Office 365
• Microsoft Intune

Certifications and experience (preferred)

• CompTIA A+ and/or MD-102
• Microsoft Intune experience

Benefits

• Merit-based incentive bonus
• 401(k) match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 9 holidays
• Flexible schedules
• Work-from-home options