HVAC Technical Support

What CaptiveAire Offers

CaptiveAire is a leading manufacturer of commercial kitchen ventilation systems, now delivering a complete range of fans, heaters, ductwork and HVAC equipment to support sustainable, integrated systems. With more than four decades in the industry, the company emphasizes innovation, reliable service, competitive pricing and rapid lead times. Employees benefit from ongoing education opportunities, including product-specific training and in-house technical videos, along with a culture that values growth and collaboration.

• Medical, dental and vision insurance
• Disability and life insurance options based on medical plan selection
• 401(k) with employer match
• Paid holidays
• Paid time off (PTO) based on tenure
• Flexible spending account (FSA)
• Tuition reimbursement
• Tenure awards
• Employee referral bonus program
• Relocation assistance

Responsibilities

• Handle technical support calls from internal and external service technicians, installers, customers, and sales staff.
• Handle parts order calls and emails including part lookup, part identification and order processing.
• Provide post sales technical support including equipment troubleshooting and applications assistance via phone and email.
• Maintain excellent customer service and a professional demeanor at all times.
• Log results of all calls into job service notes.
• Provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed, upon request.
• Follow up on customer inquiries to ensure job completion and customer satisfaction.
• Approve and process warranty orders as needed.
• Complete special projects and training as requested by management.

Requirements

• Minimum 5 years of HVAC or Electrical knowledge, with commercial/industrial experience preferred
• Ability to thoroughly read electrical schematics
• Strong customer service skills
• Ability to work under pressure and multitask
• Professional verbal and written communication
• Proficiency with computers
• Strong problem-solving abilities
• This is an in-office role, not remote

Salary and Location

Location: Redding, CA, onsite. Salary range is USD 65,000 – 95,000 per year, negotiable based on experience, with an additional monthly bonus tied to productivity and profits.

Why CaptiveAire

As a leading provider of commercial kitchen ventilation solutions, CaptiveAire offers a complete suite of HVAC equipment designed for integrated, sustainable systems. The company has stood out in the industry for more than 40 years through innovative technology, reliable service, competitive pricing and rapid response times. The mission centers on delivering high quality products and service at the best possible value, while prioritizing employee development and ongoing education.

Employee Perspectives

Employees describe a culture that supports continuous learning, collaboration, and strong connections with customers, coworkers and end users. They note an open-door leadership approach where ideas are heard and employees feel valued as part of a growing, diverse team. The environment emphasizes staying on the cutting edge with the best equipment, and a fast-moving, practical operation that prioritizes end users and practical impact.