HVAC Technical Support

CaptiveAire invites experienced HVAC professionals to join our in-office team in Saint George, UT. This HVAC Technical Support role provides technical assistance, parts processing, and post-sales support to technicians, installers, customers, and sales staff. The position offers a competitive compensation package with a base salary range of $65,000–$95,000 per year, negotiable by experience, plus a monthly bonus based on productivity and profits. You will work onsite, enjoy relocation assistance if needed, and have access to comprehensive benefits and ongoing training in a collaborative, fast-paced environment.

Benefits

• Medical, dental and vision insurance
• Disability and life insurance based on medical plan election
• 401(k) with employer match
• Paid holidays
• Paid time off (PTO) based on tenure
• Flexible spending account (FSA)
• Tuition reimbursement
• Tenure awards
• Employee referral bonus program
• Relocation assistance

Compensation

Base salary ranges from $65,000 to $95,000 per year, negotiable based on experience, with an additional monthly bonus tied to productivity and profits.

Why work for CaptiveAire?

• We are a leading manufacturer of commercial kitchen ventilation systems and now offer a full spectrum of fans, heaters, ductwork, and HVAC equipment to deliver integrated, sustainable systems.
• With more than four decades in the industry, we emphasize innovation, service, competitive pricing, and rapid lead times.
• Our mission centers on delivering the highest quality products and service at the best possible price.
• We are committed to employee development, offering ongoing education, product training, and access to company-provided technical resources.

What our employees have to say

Team members describe a culture focused on continuous learning, strong collaboration, and genuine leadership. They highlight an open environment where ideas are heard and valued, and a fast-paced, no-nonsense atmosphere that keeps us on the cutting edge of the HVAC industry.

Responsibilities

• Handle technical support calls from internal and external service technicians, installers, customers, and sales staff
• Process parts orders, including part lookup, identification, and order entry
• Provide post-sales technical support and applications assistance via phone and email
• Demonstrate excellent customer service and maintain a professional demeanor at all times
• Log results of all calls in job service notes
• Supply information such as submittal drawings, wiring diagrams, and installation recommendations when requested
• Follow up on inquiries to ensure job completion and customer satisfaction
• Approve and process warranty orders as needed
• Complete special projects and training as directed by management

Requirements

• Minimum 5 years of HVAC or electrical knowledge; commercial/industrial experience preferred
• Ability to thoroughly read electrical schematics
• Strong customer service skills
• Ability to work under pressure and multitask
• Professional verbal and written communication
• Proficiency with computers
• Excellent problem-solving skills
• This is an in-office role, not remote