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10bits

Desktop Support Technician

10bits
Miami, FL $40k - $47k/yr Full time Posted 4d ago
Application Support Avaya Cisco Ip Phones Computer Skills End User Support Hardware Support Help Desk Support Incident Management Information Technology (IT) It Service Management IT Services ITSM Onsite Phone Support ServiceNow Servicenow Technical Support Windows Windows 10 Windows 10/11
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Job Description

The Desktop Support Technician role supports end users in Miami, FL onsite by diagnosing technical issues, administering Windows 10/11 environments, and handling incident and service request workflows using ServiceNow. The position also includes basic networking assistance and telephony support for Avaya and Cisco IP phone systems.

Location and Schedule

  • Work location: In person (Miami, FL 33147)
  • Schedule: 8:00 AM to 5:00 PM Eastern Time
  • Local travel: Required within Hialeah / Miami, FL 33147

Salary

  • Compensation: USD 40,000 to 47,000 per year

Responsibilities

  • Provide technical support to end users by diagnosing and resolving hardware, software, and system-related issues.
  • Configure, install, maintain, and troubleshoot Windows 10 and Windows 11 operating systems.
  • Perform system administration tasks, including user account management, software installation, and device provisioning.
  • Troubleshoot application, operating system, and performance-related issues to minimize downtime.
  • Support and resolve basic networking and connectivity issues in a corporate environment.
  • Diagnose and repair issues involving laptops, desktops, thin clients, printers, peripherals, and device drivers.
  • Coordinate asset management activities such as hardware deployment, inventory tracking, and equipment shipments.
  • Provide telephony support for Avaya and Cisco IP phone systems, including setup and troubleshooting.
  • Manage and resolve incidents and service requests using ServiceNow, following ITIL best practices.
  • Maintain clear documentation and communicate effectively with users and stakeholders to support timely resolution.

Required Qualifications

  • Education: High school diploma or equivalent
  • Experience: Minimum 2 years
  • Experience troubleshooting applications and operating systems.
  • Recent 2+ years experience with Windows 10/11 configuration, management, and troubleshooting.
  • Recent 2+ years experience providing telephony support for Avaya and Cisco IP Phones.
  • Recent 2+ years hands-on experience with ServiceNow.

Preferred Qualifications

  • Experience with ITIL principles

Technologies

  • Windows 10
  • Windows 11
  • ServiceNow
  • Avaya
  • Cisco IP phone systems
  • ITIL

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