This local, in-home field role combines sales with hands-on tech support for customers. You will meet people in their homes or at scheduled locations, help resolve technology issues, and recommend tailored product solutions while working toward sales targets.

Role Overview

Asurion pre-schedules customer interactions, giving you the opportunity to meet customers effectively and work to surpass sales targets. This position is onsite in Kent, WA and requires daily travel to customer residences. It is an entry-level, part-time role designed for someone who enjoys human interaction and wants practical experience that includes both customer service and technology problem-solving.

Responsibilities

Meet customers in-home, in-office, or at other scheduled locations as Asurion sets the appointments.
Provide exceptional customer service throughout each interaction and prioritize the customer first.
Use your expertise to address and resolve customers’ tech issues with a solution they can understand, regardless of tech experience.
Ensure customers leave with a resolution that works and a product aligned to their future tech needs.
Leverage Asurion’s growing range of products to offer tailored solutions.
Listen actively to identify customer needs and position products that match those needs.
Apply strong negotiation and communication skills, make a smooth pivot when necessary, and remain highly motivated to complete the appropriate sale.

Requirements

Comfort working in a sales environment with set targets.
A valid driver’s license and satisfactory driving record with at least 1 year driving experience.
Ability to provide proof of valid car insurance (excluded: Manhattan).
A personal vehicle (excluding motorcycles).
Appointments are in neighborhoods and cities surrounding your inventory warehouse, with a maximum expected travel distance of 120 miles one-way.
Ability to work a varied 5-day week schedule that includes evenings, weekends, and holidays.
A personal cellphone to stay updated while on the job.
Comfort working around household pets.
Efficient, adaptable, goal-oriented communication and strong persuasive skills.
Open-minded approach to learning a wide range of skills for multiple career paths.
Naturally outgoing communication style and enjoyment of interacting with people.
Work hours may vary based on business needs and market demand, even with a standard schedule provided.

Schedule

Part-time: 5 evenings per week
Hours: 4:05pm to 8:00pm

Compensation

Pay rate: $26.80 per hour, plus mileage reimbursement, phone stipend, and sales commission.

Base hourly rate guaranteed for all hours worked; paid bi-weekly, with early access to earned pay.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 phone stipend paid monthly.
3 weeks of paid training.

Training and Support

You will begin with paid training to prepare you to work independently in the field. Ongoing coaching and mentoring will support your development and help you stay confident and tech-savvy.

Serve, Solve, Sell™ Approach

In the field, you will consistently apply the Serve, Solve, Sell model to guide customer interactions.

Health and Safety

Asurion emphasizes employee health and safety as a top priority. Meeting customers at their homes creates a strong customer experience, and the company works to help employees feel safe while performing their work.

Job Details

Location: Kent, WA (onsite)
Job type: Part time
Minimum experience: 1 year
Base hourly: USD 26 per hourly

In-Home Sales & Tech Support

Job Description