In-Home Sales & Tech Support

This part-time in-home field role blends sales with hands-on tech support during customer interactions in the evenings, with daily travel to customer residences in the Houston, TX area.

Role Overview

Asurion is hiring for a local position that requires meeting customers at their homes and providing both product recommendations and technical issue resolution. The schedule includes afternoon and evening availability, and the role includes paid training, ongoing coaching, and performance-based compensation.

Compensation

• $21.00 per hour
• Mileage reimbursement paid weekly (based on IRS guidelines)
• Phone stipend of $35 paid monthly
• Sales commission with uncapped earning potential
• Hourly base pay guaranteed for all hours worked and paid bi-weekly (earned pay can be accessed early)
• Commissions paid bi-weekly

Part-Time Schedule

This role requires a varied 5-day week and availability in the afternoons and evenings. Most positions follow a standard schedule of 4:05 PM–9:00 PM (end time may vary based on customer needs). In select markets, a flexible 4+ day schedule may be available.

• Standard option: Most positions follow 5 days with availability from 4:05 PM–9:00 PM (end time may vary).
• Flexible option (select markets): Provide 25 hours of availability each week across at least 4 days, with at least 1 day on a weekend (Saturday or Sunday).
• Shift window: Shifts are scheduled between 12:05 PM and 9:00 PM.
• Start time: You may start as late as 4:00 PM, but must be available to work until 9:00 PM on scheduled days (end time may vary based on customer needs).
• Scheduling note: Review the schedule details above before applying, since schedule availability is essential.

Responsibilities

• Meet customers in-home, in-office, or wherever they are with pre-scheduled customer interactions to meet and exceed sales targets.
• Provide exceptional customer service throughout each interaction, prioritizing the customer first.
• Use your expertise to identify, address, and resolve customers’ tech issues with solutions that are easy to understand regardless of technical background.
• Ensure customers leave with a resolution that works and a product intended to address future tech needs.
• Leverage Asurion’s growing range of products to recommend tailored solutions.
• Listen actively to identify customer needs and position products in a way that reflects those needs.
• Apply strong negotiation and communications skills, make a smooth pivot when needed, and stay highly motivated to complete each interaction appropriately.

What You Can Expect

• Local, in-home field work requiring daily travel to customer residences; this role is not remote.
• Paid training to prepare you to work independently in the field.

Requirements

• Comfort working in a sales environment with set targets.
• Valid driver’s license and satisfactory driving record with at least 1 year driving experience.
• Ability to provide proof of valid car insurance (excluded: Manhattan).
• Personal vehicle (excluding motorcycles). Customer appointments are located in neighborhoods and cities surrounding the inventory warehouse with a maximum expected travel distance of 120 miles, one-way.
• Ability to work a varied schedule designed to meet customers’ timelines, including evenings, weekends, and holidays.
• Personal cellphone to stay informed while on the job.
• Comfortable working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded approach with a passion for learning a wide range of skills applicable to multiple career paths.
• Naturally outgoing style and comfort with human interaction.

Training and Safety

• 3 weeks of paid training with a focus on your success.
• Health and safety are emphasized, and employees are supported to feel safe when meeting customers at home.