In-Home Sales & Tech Support (Full-Time)

Join Asurion in Miami, where a full-time In-Home Sales & Tech Support specialist role combines hands-on device assistance with field sales. This onsite position requires daily travel to customer residences, a robust paid training program, and a compensation plan that blends a base hourly rate of $19 with commissions under the Serve, Solve, Sell framework.

Responsibilities

• Serve customers on the front lines using the Serve, Solve, Sell model to deliver service and tailored product solutions.
• Complete paid training to prepare you to operate independently in the field.
• Meet customers in-home, in-office, or wherever they are, with pre-scheduled interactions designed to help you meet and exceed sales targets.
• Provide exceptional customer service throughout the entire interaction, always prioritizing the customer.
• Apply your knowledge to address and resolve tech issues, delivering solutions that are understandable for customers at any tech level.
• Ensure each customer leaves with a working resolution and a product that addresses future tech needs.
• Leverage Asurion’s growing range of products to offer tailored solutions.
• Listen actively to identify customer needs and position products accordingly.
• Utilize strong negotiation and communication skills to pivot smoothly and secure the appropriate sale.

Requirements

• Comfortable in a sales environment with set targets.
• A valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
• Ability to provide proof of valid car insurance (note: Manhattan excluded).
• A personal vehicle (excluding motorcycles). Interactions are located in neighborhoods and cities around the inventory warehouse, with a maximum one-way travel distance of 120 miles.
• Flexible 5-day workweek designed to meet customers on their timeline, including evenings, weekends, and holidays.
• A personal cellphone to stay connected while on the job.
• Comfortable working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded with a drive to learn a broad set of skills applicable across careers.
• Naturally outgoing and oriented toward positive human interaction.
• Note: Hours may vary based on business needs and market demand.

Benefits

• Base hourly rate is guaranteed for all hours worked, with bi-weekly pay; earned pay can be accessed early.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement based on IRS guidelines, paid weekly.
• $35 monthly phone stipend.
• 3-4 weeks of paid training focused on your success.

About the Role

We’re seeking In-Home Sales & Tech Support professionals to work during our busiest hours. This entry-level role is well-suited for individuals starting their careers who enjoy talking to people and want hands-on sales experience.

Health and Safety

At Asurion, employee health and safety are a top priority. Meeting customers at their homes is part of the role, and the company implements safety measures to ensure a safe working environment for staff.