IT Desktop Support Specialist

The IT Desktop Support Specialist role provides on-site Tier 2 and 3 IT support for faculty, staff, and students, with an emphasis on security-related software and end-user computing across Windows and macOS. The position plans and coordinates technology installations within supported offices and departments, including imaging, deployment, and lifecycle management to meet institutional standards and security requirements.

Location

Philadelphia, PA (onsite)

Salary

USD 45,330 - 68,000 per year

Summary

Delivers advanced on-site IT assistance (Tier 2 and 3) for faculty, staff, and student users, focusing on security-focused software and end-user computing across Windows and macOS. Plans, advises, and coordinates technology deployments within supported offices and departments, including desktop and laptop imaging, deployment, and lifecycle management to satisfy institutional standards and security requirements.

Responsibilities

• Provide operational support for university functional users needing help with desktop security tools; may oversee or participate in training for new users on this system functionality.
• Demonstrate an understanding of the interrelationships among networks and systems.
• Manage support requests and tasks to ensure goals and objectives are completed on time.
• Proactively support end-user departments and individuals with third-tier identity and computer account related problems.
• Coordinate and support mass mailing activities and university-wide use of mass communications; define guidelines for its use and prepare or oversee end-user management of their own lists.
• Additional duties include creating and/or delivering test plans, evaluating software/application defects, providing high-level functional support, overseeing processes, and scheduling.
• Contribute to and maintain knowledge base content by documenting solutions, updating existing articles, and ensuring accuracy of information related to supported services.

Requirements

• Minimum of an Associate's Degree or a two-year college equivalence, or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
• Minimum of one to two years of experience.

Work Type

Full-Time

Location of Work

University City - Philadelphia, PA

Physical Demands

• Typically sitting at a desk or table
• Typically standing and walking
• Lifting up to 25 lbs

Additional Information

This position is classified as Exempt, Grade I. Compensation ranges from $45,330 to $68,000 per year, with the final offer determined by qualifications, experience, department budget, and an internal equity review. Applicants are encouraged to review the Professional Staff salary structure and Compensation Guidelines & Policies for details on Drexel’s compensation framework. For benefits, please review the Drexel Benefits Brochure.

Special Instructions to Applicants

Please upload your CV/resume and cover letter when submitting your application.

Advertised

Advertised: Jul 29 2026 Eastern Daylight Time

Applications close: Aug 29 2026 Eastern Daylight Time