IT Help Desk Support - Hybrid

Business Staffing Solution presents the IT Help Desk Support role in San Juan, offering a hybrid work arrangement that blends on-site collaboration with remote assistance. The position centers on first-line technical support, user account management, and timely issue resolution for end users, utilizing tools such as Active Directory, ServiceNow, and remote support utilities.

Responsibilities

• Deliver first-line technical support for software and desktop-related issues, responding to user requests in a timely manner.
• Create, manage, and maintain user accounts, passwords, and access rights using Active Directory.
• Use remote support tools to diagnose and resolve technical problems.
• Provide desktop support, including system setup, configuration, and basic hardware/software installation.
• Track, update, and resolve support tickets using ServiceNow to ensure issues are properly documented and closed on time.
• Communicate clearly with users to understand issues and guide them through solutions.
• Work closely with other IT team members to escalate and resolve complex technical incidents.
• Maintain accurate documentation of support procedures, troubleshooting steps, and known solutions.

Requirements

• Previous experience in a help desk or technical support role is preferred.
• Strong skills in software troubleshooting and desktop support.
• Hands-on experience with remote access tools (TeamViewer, AnyDesk, Remote Desktop, etc.).
• Basic understanding of computer networking concepts and IT best practices.
• Experience supporting Windows operating systems.
• Bachelor’s degree in Computer Science, Engineering, or a related field (preferred).
• Excellent verbal and written communication skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Fluency in English and Spanish (spoken and written).

Technologies

• Active Directory
• ServiceNow
• TeamViewer
• AnyDesk
• Remote Desktop

Language requirements

English / Spanish (Bilingual)

Job details

• Job Type: Full-time
• Pay: From $13.00 per hour
• Experience (preferred): IT Help Desk: 1 year; Active Directory: 1 year; Windows Remote Desktop: 1 year; ServiceNow: 1 year; IP Protocol: 1 year
• Education: Bachelor’s degree
• Location: Hybrid remote in San Juan, PR 00917