GTS Technology Solutions offers a stable onsite IT Help Desk role in Austin, with a structured four-week paid training program and the potential to transition to a permanent hire. This W2 contract supports a Texas state agency and emphasizes growth, teamwork, and hands-on troubleshooting across hardware, software, and network issues. You will join a supportive Tier 1 team that values clear documentation, knowledge sharing, and ongoing learning. Eligible benefits include 401(k) matching, health, dental, and vision insurance, and a comprehensive onboarding experience with paid training.

What you'll do

Respond to inbound help desk calls and emails, diagnosing and resolving issues across hardware, software, and networks
Document every interaction in the ticketing system, aiming for first-contact resolution whenever possible
Escalate complex cases to the appropriate teams with clear, concise notes
Stay informed about known issues and system changes that affect call volume
Mentor and support newer teammates as you grow in the role

What you bring

6+ months of IT troubleshooting experience in a help desk or call center setting
6+ months of customer service experience supporting technical issues
High school diploma or equivalent
Typing speed of 45+ WPM
Ability to work onsite in Austin, 7:00 AM to 7:00 PM CT, Monday–Friday
Availability for 4 consecutive weeks of mandatory onsite training
CompTIA A+ or ITIL Foundation certification a plus, not required

About the role

GTS Technology Solutions is hiring an IT Help Desk Support Specialist to join a growing Tier 1 support team for a Texas state agency in Austin. This is a full-time, onsite role with a structured 4-week paid training program to set you up for success.

Location

100% Onsite, Austin, TX 78751

Schedule

Monday through Friday, 7:00 am to 7:00 pm CT; standard 8-hour shifts within the coverage window

Compensation

$21.00 per hour (W2)

Benefits

401(k) matching
Dental insurance
Health insurance
Vision insurance

Engagement Type

W2 Contract long term, with contract-to-hire potential based on performance

Work Authorization

Must be authorized to work in the United States without current or future sponsorship

Background

Must pass a satisfactory standard criminal background check upon hire

Application Questions

Do you have at least 6 months of experience providing IT troubleshooting support in a help desk or call center environment?
What is your typing speed in words per minute?

Education

High school diploma or equivalent (Required)

Certifications

CompTIA A+ (Preferred)
ITIL Foundation (Preferred)

Location Details

Austin, TX 78751 (Onsite required)

Work Location

In person

What you’ll get

Competitive hourly rate of $21.00 per hour on a W2 contract basis, with a path to potential permanent employment based on performance.

IT Help Desk Support Specialist

Job Description