IT Help Desk & Systems Administrator

Join Intuitive Machines LLC as an onsite IT Help Desk & Systems Administrator supporting end-user technology and day-to-day IT infrastructure for mission-critical aerospace work.

Responsibilities

• Deliver Tier I and Tier II technical support for hardware, software, networking, and system-related incidents
• Diagnose, troubleshoot, and resolve break-fix issues in a timely manner
• Manage and update support tickets in the IT service management system to support SLA compliance
• Support end-user devices including desktops, laptops, mobile devices, printers, conference room technology, and engineering workstations
• Install, configure, maintain, and troubleshoot Windows operating systems, business applications, and endpoint software
• Administer user accounts, security groups, permissions, and access in Active Directory and Microsoft 365
• Assist with administration and maintenance of Windows servers, including file shares and print services
• Support core services such as DNS, DHCP, and Group Policy, plus virtualization environments
• Perform workstation imaging, deployments, software installs, patch management, and endpoint updates
• Support server, network, UPS, and rack-mounted hardware installations, upgrades, and replacements
• Coordinate hardware repairs and warranty support with vendors when required
• Monitor system health, perform routine maintenance, and assist with backup and recovery operations
• Document troubleshooting steps, system configurations, and knowledge base articles
• Maintain accurate inventory for IT hardware, software licenses, and equipment

Requirements

• 3+ years of experience in IT support, help desk, systems administration, or a combination of both
• Strong troubleshooting experience with Windows environments, including computer hardware, operating systems, and enterprise software
• Experience administering Active Directory and Microsoft 365, including Azure AD / Entra ID and user account lifecycle management
• Experience supporting Windows Server environments, Group Policy, file and print services, and endpoint management tools
• Familiarity with virtualization platforms such as VMware or Hyper-V (preferred)
• Networking fundamentals including TCP/IP, DNS, DHCP, VPN, switching, and wireless networking
• Experience working with ticketing systems and IT service management platforms
• Understanding of NIST 800-171 and CMMC compliance requirements
• Familiarity with Jira (plus)
• Ability to lift up to 50 pounds for server, rack, UPS, and infrastructure installation support

Technologies

• Windows operating systems
• Windows servers
• Active Directory
• Microsoft 365
• Azure AD / Entra ID
• Group Policy
• DNS
• DHCP
• VMware
• Hyper-V
• TCP/IP
• VPN
• Jira
• IT service management system
• Ticketing systems

Location: Glen Burnie, MD (onsite) • Salary: USD 70,000 - 100,000 per year