IT Helpdesk Manager

Astro Mechanica is building a team that thrives on collaboration and strong in-office connection. This role is designed for someone who wants to stay hands-on while leading the IT help desk, improving day-to-day support, and strengthening compliance readiness in a regulated environment. The position is based in San Francisco, CA (onsite) with full-time hours, Monday through Friday.

You will help ensure employees can work effectively across Windows, macOS, and Linux, while also owning the systems and processes that keep our organization secure and audit-ready. If you have leadership experience and a technical background across endpoints, Microsoft 365, and networking, you will be set up to make an immediate impact.

What you’ll do

• Lead, hire, and mentor the IT help desk team, setting priorities, SLAs, and escalation paths
• Own day-to-day IT support for Windows, macOS, and Linux users
• Administer Microsoft 365 GCC and GCC High tenants, including identity, email, SharePoint, OneDrive, and Teams
• Manage endpoints using Microsoft Intune and Jamf (including enrollment, configuration profiles, patching, compliance policies, and app deployment)
• Design, maintain, and troubleshoot Ubiquiti and Cisco network infrastructure (switching, wireless, firewalls, and VPN)
• Maintain a CMMC 2.0 compliant environment by implementing and monitoring controls, collecting evidence, and supporting audits and assessments
• Ensure IT systems and processes meet ITAR and EAR requirements for handling controlled technical data
• Manage onboarding and offboarding, access reviews, and the asset lifecycle from procurement through disposal
• Write and maintain IT documentation, runbooks, and user-facing guides
• Partner with engineering, operations, and leadership to evaluate and roll out new tools

What you bring

• 3+ years of experience managing an IT or help desk team
• 3+ years of experience working in a startup environment
• 3+ years of Windows and macOS administration; Linux experience is a huge plus
• 3+ years administering Microsoft Intune and Jamf (MDM)
• Hands-on administration experience with Microsoft 365 GCC and GCC High
• Experience with Ubiquiti and Cisco networking
• Experience administering a CMMC 2.0 compliant work environment
• Working knowledge of CMMC 2.0 and ITAR/EAR compliance requirements
• Ability to work full-time in office, Monday through Friday
• Must be a U.S. citizen

Benefits at Astro Mechanica

• Comprehensive medical, dental, and vision insurance, including Flexible Spending Accounts (FSA)
• 401(k) program and a transparent stock option plan
• Self-managed and flexible time-off policy, including PTO, paid holidays, and sick time
• Flexible work environment

Compensation Range: $155K - $185K.

Office-first culture: Astro Mechanica values in-office work to foster collaboration and strengthen company culture, and working in the office five days a week is considered an essential part of the role.

Astro Mechanica is an equal opportunity employer and recruits and hires a diverse workforce committed to creating an inclusive environment for all employees.