IT Help Desk Technician

Join Murgado Automotive Group in an on-site IT Help Desk role in Richmond, VA. You will provide first-line IT support to users at two Virginia locations, Mercedes-Benz of Richmond and Mercedes-Benz of Midlothian, while helping to resolve technical issues and improve IT systems. This position emphasizes a collaborative culture, clear growth paths, and hands-on problem solving in a fast-paced automotive environment.

Compensation: $25-$35 per hour. On-site in Richmond, VA, supporting Mercedes-Benz of Richmond and Mercedes-Benz of Midlothian.

Benefits

• Competitive pay aligned with experience and performance
• Comprehensive medical, dental, vision, and retirement benefits
• 401(k) plan with company match
• Collaborative and supportive team culture
• Opportunities for professional growth and career advancement
• Employee discounts on company products

Responsibilities

• Act as the initial contact for technical support via phone, email, and the ticketing system
• Provide remote assistance using RMM tools, including ConnectWise Automate
• Install, configure, and maintain desktop hardware, software, and peripherals
• Manage user accounts, permissions, and access controls
• Troubleshoot and resolve issues with desktops, laptops, and printers
• Escalate unresolved problems to senior IT staff as needed
• Deliver accurate information about IT services and products
• Suggest improvements to IT procedures and user experience
• Document support issues, resolutions, and feedback clearly
• Occasionally participate in after-hours support, project rollouts, or upgrades
• Communicate clearly in English; additional languages are a plus

Requirements

• 1–4 years of experience in a help desk or IT support role
• Strong troubleshooting and analytical skills
• Detail-oriented with excellent organizational skills
• Valid driver’s license and reliable transportation
• Relevant certifications such as CompTIA A+, Network+, MCP are a plus
• Pursuing or holding a degree in IT, Computer Science, or a related field is a plus

Technologies

Primary tool: ConnectWise Automate

The Ideal Candidate

You are an enthusiastic problem solver with a customer-first mindset. You bring IT support experience, communicate clearly, and thrive in a fast-paced environment. You work well in a collaborative setting and take initiative to improve systems and processes.

Apply Today

Submit your resume to be considered. Qualified candidates will be contacted for the next steps. We appreciate your interest in joining our growing IT team.