IT Help Desk Tier 1-2

This IT Help Desk Tier 1-2 position at CFS is based onsite in Romeoville, IL, delivering first-line and tier-2 IT support with a salary range of $45,000 to $55,000 per year.

Responsibilities

• Prepare equipment for employee use, ensuring proper installation of cables, operating systems, and required software.
• Maintain logs of daily data communications, problems, remedial actions, and installation activities.
• Consult with users and run computer diagnostics to identify and resolve issues and provide technical assistance.
• Create training materials and procedures, and train users on hardware and software usage.
• Escalate major hardware or software problems or defective products to the primary escalation point.
• Procure, configure, and deliver IT hardware to users.
• Respond to inquiries about software and hardware operations to resolve problems.
• Perform basic troubleshooting of LANs, WANs, and Internet systems.
• Manage mobile devices.
• Install PCs and printers.
• Provide first level support to employees.

Requirements

• Minimum of two years of experience in infrastructure or help desk support.
• Ability to work effectively in a fast paced environment.
• Experience with Cloud services including AWS, VMware, Synology, Quest, and Azure.
• Experience with Microsoft Windows Server, Exchange administration, and Google Workspace.
• Hardware configuration experience across brands such as HP, Dell, Cisco, Meraki, Lenovo, Asus, and Mac.
• Experience with virtualization technologies (VMware, Hyper-V).
• Proven ability to troubleshoot and resolve issues remotely and on site.

Technologies

• AWS
• VMware
• Synology
• Quest
• Azure
• Microsoft Windows Server
• Exchange Admin
• Google Workspace
• HP
• Dell
• Cisco
• Meraki
• Lenovo
• Asus
• Mac
• Hyper-V

Job Details

• Compensation: $45,000 to $55,000 per year
• Work Environment: Onsite, five days per week
• Location: Romeoville, IL