IT Helpdesk Technician

Murgado Automotive Group is seeking an IT Helpdesk Technician to join the team at its corporate office in Miami, FL. This is a front-line technical support role focused on keeping day-to-day technology running smoothly for internal users, using remote tools and hands-on troubleshooting when needed.

Working onsite in Miami, you will support desktops and laptops, manage user access, resolve hardware and software issues, and maintain clear documentation so problems are handled correctly and efficiently. You may also assist with after-hours projects, upgrades, and critical break-fix requests as they come up.

What you’ll do

• Provide remote support to users using RMM tools such as ConnectWise Automate and similar platforms
• Install, configure, and maintain desktops, laptops, software, and peripherals
• Manage user accounts, permissions, and access to internal systems
• Troubleshoot hardware, software, and printer issues
• Document support activity clearly and escalate when additional help is required
• Identify opportunities to improve IT processes and the overall user experience
• Occasionally assist with after-hours projects, upgrades, or critical issues

What you bring

• 2+ years of help desk or IT support experience
• Strong troubleshooting skills paired with a customer-first mindset
• Detail-oriented approach with strong organization and communication (English required; additional languages are a plus)
• Valid driver’s license and reliable transportation
• Bonus if you have CompTIA A+, Network+, MCP (or similar), or are pursuing/holding a degree in IT, Computer Science, or a related field

Tools and technologies

• ConnectWise Automate (and related RMM tooling)

Compensation and benefits

• $29–$31 per hour (based on experience and performance)
• Full benefits package: medical, dental, and vision
• 401(k) with company match
• Employee discounts on vehicles and services
• Opportunities to grow through training, certifications, and internal advancement
• Supportive, collaborative team culture that welcomes ideas to improve systems and processes
• Variety across modern tooling plus occasional projects and after-hours rollouts