SupportJobs.io
← Back to all jobs
ABARTA Coca-Cola Beverages

IT Support Analyst

ABARTA Coca-Cola Beverages
Cleveland, OH Full time Posted 5d ago
Application Support Cloud Platforms Customer Support End User Support Hardware Support Help Desk Support Incident Management Information Technology (IT) IT Services ITSM Microsoft 365 Office 365 Phone Support Printer Support Remote Support Technical Support Windows
Apply Now

Job Description

IT Support Analyst delivering Tier 1 and Tier 2 IT support for ABARTA Coca-Cola distribution centers across PA, OH, and WV, primarily based in Cleveland, OH, with some travel and occasional after-hours/weekend work.

Responsibilities

  • Serve as the first point of contact for end users' technical issues via phone, email, chat, or ticketing system.
  • Perform initial triage, troubleshooting, and resolution of incidents and service requests.
  • Log, categorize, and prioritize tickets in the ticketing system.
  • Provide remote support for hardware, software, network, and mobile issues.
  • Escalate unresolved or complex issues to Tier 2 or higher support levels.
  • Provide onsite support and assist other IT team members with remote site technical support for desktops, laptops, and peripherals.
  • Diagnose and resolve complex issues related to OS, applications, and basic networking.
  • Install and maintain workstations, printers, and mobile devices.
  • Imaging, deployment, and re-imaging using standard tools.
  • Support Honeywell warehouse handheld devices, CT45s, CK67s, and barcode scanners.
  • Provide printer support for Xerox office printers and Brother label printers.
  • Manage tickets to ensure timely resolution and SLA compliance.
  • Maintain accurate IT asset inventory.
  • Participate in on-call rotation.
  • Support IT projects and deployments.

Requirements

  • Associate degree in IT or equivalent experience.
  • 3–5+ years of IT support experience as a Tier 1 or 2 Analyst.
  • Strong customer service and communication skills.
  • Experience with Windows 11 and hardware and software troubleshooting.

Technologies

  • Windows 11
  • Intune
  • Autopilot
  • Honeywell CT45
  • Honeywell CK67
  • Xerox printers
  • Brother label printers
  • Barcode scanners

Location

Cleveland, OH (onsite)

About ABARTA Coca-Cola Beverages

ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization.

Additional Information

  • Applicants must submit to a background verification process prior to commencing employment. The pre-employment process may include drug screening and driving records evaluation, conducted to determine eligibility for this position.
  • ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity employer.

Similar Jobs