IT Support Analyst

StoneAge Tools is hiring an IT Support Analyst to deliver reliable, day-to-day technical assistance to employees across the organization. This onsite role in Durango, CO supports an active Windows-based environment, with a focus on end-user computing, workstation and account administration, and IT operations.

You will be part of a team that prioritizes customer service, accountability, and practical problem-solving. The work spans routine helpdesk support and hands-on troubleshooting, while helping maintain secure, well-documented systems for internal users.

What you’ll do

• Provide Tier 1–2 technical support for onsite and remote employees
• Support Windows client systems and servers
• Configure, deploy, image, and troubleshoot workstations
• Support Microsoft 365 applications for end users
• Manage user accounts using least-privilege principles
• Assist with basic network and VPN troubleshooting
• Help identify and escalate potential security incidents
• Document issues and resolutions in the ticketing system
• Support IT projects and technology rollouts

What you bring

• 3-5 years of IT support or helpdesk experience (minimum 3 years)
• Experience supporting Windows and Microsoft 365
• Basic networking and cybersecurity knowledge
• Strong communication and customer service skills

Tools and technologies

• Windows
• Microsoft 365
• VPN
• Ticketing system

Compensation and schedule

• Location: Durango, CO (onsite)
• Pay: USD 25 - 30 per hour
• Experience: Minimum 3 years
• Travel: Occasional travel (less than 25%)

Benefits

• Profit-sharing
• Employee Stock Ownership Plan (ESOP): shares allocated to eligible employees each year

Team culture

• Customer-Focused: passionate about outstanding customer service
• Dedicated: hardworking, trustworthy, committed to giving 100% daily
• Adaptable and Creative: agile in change, striving for excellence, solving problems thoughtfully
• Positive and Fun: bring joy, humor, and a contagious positive attitude
• Respectful and Collaborative: listen to understand, respect others, and work as a team