This role supports end-users with first-level IT assistance and helps manage IT purchasing and inventory for PRL Glass Systems.

Provide technical support to end-users using Windows, macOS, and Linux, including Microsoft 365 app troubleshooting.
Resolve issues across hardware, software, network connectivity, and peripherals.
Handle help desk tickets efficiently for employees and authorized users.
Troubleshoot networking problems involving DNS, TCP/IP, LAN configuration, VPN access, firewalls, and other IT infrastructure components.
Support hardware maintenance by diagnosing and repairing issues for desktops, laptops, mobile devices, printers, telephones, and network devices.
Assist with Active Directory tasks including user account creation, permissions management, and password resets.
Coordinate procurement activities: research vendors, process purchase orders for IT equipment and supplies, and keep inventory records accurate.
Work with the IT team on performance issues by analyzing system behavior and recommending improvements for network stability and security.
Report suspected security incidents, unauthorized access attempts, and lost equipment.

Proven technical support experience in a fast-paced environment with strong customer service skills.
Proficiency in the Microsoft Office suite and familiarity with help desk systems for ticket management.
Understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls, and troubleshooting methods.
Hands-on experience supporting Windows (including Windows Server), macOS, Linux, and mobile devices.
Knowledge of hardware support procedures for computers and peripherals, with ability to troubleshoot equipment effectively.
Experience with purchase orders and vendor communication.
Strong analysis skills to diagnose complex technical issues quickly.
Clear communication skills to explain technical solutions to non-technical users.
Maintain professional relationships with vendors and protect confidential pricing and company information.

High school diploma or equivalent.
Previous experience in mid-level IT support, purchasing, inventory, administrative support, or similar work is preferred.

Computer work plus electronic and telephone communication, filing, and record keeping.
May require walking through offices, production areas, and warehouse/stockroom areas; bending, reaching, conducting inventory counts, and handling office and IT equipment.
When walking production zones, required to wear steel toe shoes, protective eye wear, and a hard hat.

IT Support & Purchasing Assistant

Job Description