IT Support Specialist

Parmac Solutions is seeking a dependable, customer-focused IT Support Specialist to support daily technology operations. This onsite role centers on first-level troubleshooting, maintaining business systems, and keeping support documentation accurate.

Role Overview

The IT Support Specialist provides first-level technical assistance across hardware, software, and connectivity. The position includes diagnosing issues with desktops, laptops, printers, and peripherals, assisting users with access and software configuration, and supporting routine maintenance tasks such as updates, security patches, backups, and documentation upkeep.

Key Responsibilities

• Deliver first-level technical support for hardware, software, and connectivity concerns.
• Diagnose and resolve problems related to desktops, laptops, printers, and peripherals.
• Install, configure, and maintain computer systems and business applications.
• Support users with account access, password resets, and software configuration.
• Troubleshoot network connectivity, email, and common operating system issues.
• Maintain accurate records of support requests, troubleshooting steps, and outcomes.
• Escalate complex issues to senior IT staff or external service providers.
• Assist with system updates, security patches, backups, and routine maintenance.
• Help maintain IT equipment inventories and technical documentation.
• Follow established security policies and protect confidential company information.

Required Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience in IT support, help desk operations, or technical troubleshooting.
• Working knowledge of Windows operating systems and common business applications.
• Familiarity with computer hardware, networking fundamentals, and user account management.
• Strong analytical, communication, and customer service skills.
• Ability to prioritize support requests and manage multiple tasks.
• Attention to detail and commitment to protecting sensitive information.

Technology Stack

• Windows operating systems
• Microsoft 365
• Microsoft Entra ID
• TCP/IP, DNS, DHCP
• Wi-Fi, VPN
• Help desk ticketing systems
• Remote support tools
• Endpoint security, access controls
• IT asset management

Preferred Skills

• Familiarity with Microsoft 365 and Microsoft Entra ID.
• Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting.
• Experience with help desk ticketing systems and remote support tools.
• Understanding of endpoint security, access controls, and IT asset management.
• Relevant certifications, such as CompTIA A+, are an advantage.

Compensation and Schedule

Pay: USD 50,000 - 70,000 per year (estimate). Work location: In person (onsite). Schedule: Flexible schedule.

Benefits

• Health insurance
• Relocation assistance
• Opportunities to develop technical support and troubleshooting skills
• Exposure to business IT systems and support tools
• Professional development opportunities
• Potential for career advancement based on performance and company policy

Employer Verification Note

The salary range is an estimate, and this description does not confirm an active vacancy. Verify the employer's identity, Miami work location, compensation, benefits, and authorization to hire before publishing on Indeed.